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Global Direct Debits That Integrate with Software and Websites
March 27, 2022

Global Direct Debits That Integrate with Software and Websites

Cody Murley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoCardless

Kanopy expands its global footprint significantly in recent years, and the business was looking for a global payment processing solution that would allow customers to easily make payments thru a portal to local bank accounts without incurring any fees on their end. We specifically were looking to integrate payment processing directly into the web portal that customers use for Kanopy. The goal was to minimize more expensive credit card payments and also convert customers who still pay by check to ACH / direct debit. Kanopy has 2 options for invoicing, a direct 'shopping cart' method to pay upon purchase or an end-of-month invoicing based on usage. Integrating GoCardless would allow customers who purchase via shopping cart to pay via other methods than simply credit card, which is cheaper for Kanopy.
  • Onboarding and implementation process.
  • Customer integration for software that can't connect "out of the box".
  • Customer service (specifically with technical issues and troubleshooting).
  • Pricing structures - very specific to each user and seems to vary greatly.
  • Add additional countries to supported list for bank accounts.
  • Adoption strategies for users' customers.
  • Integration with core business software & website.
  • Meets customer needs (security, ease of use, no additional costs).
  • Faster and automated payments.
  • Pricing structure.
  • Increase customer digital payments vs. check by 18% and climbing.
  • Decrease time to pay significantly and allow payment directly at time of order.
  • Reduce write-off and non-payment by customer.
  • Cost to Kanopy has been reasonable and benefit exceeds the fees.
GoCardless better fit Kanopy's needs for the following reasons: (1) desire to decrease credit card payments which carry higher costs, (2) single payment solution for 12+ countries via direct debit at no fees for customers, and (3) better customer integration potential for company website portal and A/R 3rd party tool.

Do you think GoCardless delivers good value for the price?

Yes

Are you happy with GoCardless's feature set?

Yes

Did GoCardless live up to sales and marketing promises?

Yes

Did implementation of GoCardless go as expected?

Yes

Would you buy GoCardless again?

Yes

We believe GoCardless is the best-in-class solution for global companies who wish to streamline payment processing in many countries, especially when integrating within a company website or supported complementary software. It also works very well for recurring payment situations as it can be very streamlined for recurring & auto-payments. This is NOT a tool for credit card processing, so understand that and consider something like Stripe if credit card integration is your goal. The fees for GoCardless may be highly dependent on the anticipated processing volume and size of your business, so do know that very tiny companies may find the fee structure to be higher. For a US-only business, I'm not sure if GoCardless really would make the most sense outside of specifically for integrating within the software for click-thru payment processing. Where GoCardless shines is when your business operates in many countries and is looking for a seamless solution for your customers that also avoids them paying banking fees.