e-Builder vs. Upland PSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
e-Builder
Score 7.1 out of 10
N/A
e-Builder is a cloud-based construction program management solution that manages capital program cost, schedule, and documents. It allows owners to measure and manage the capital project delivery process from planning, design, procurement, construction and operations.N/A
Upland PSA
Score 5.9 out of 10
N/A
Professional services automation software
$15
per month
Pricing
e-BuilderUpland PSA
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
e-BuilderUpland PSA
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Features
e-BuilderUpland PSA
Construction Project & Field Management
Comparison of Construction Project & Field Management features of Product A and Product B
e-Builder
7.2
11 Ratings
5% below category average
Upland PSA
-
Ratings
Plan distribution & viewing7.410 Ratings00 Ratings
Plan markups & sharing8.610 Ratings00 Ratings
Issue tracking & punchlists7.811 Ratings00 Ratings
Photo documentation4.910 Ratings00 Ratings
Jobsite reports7.810 Ratings00 Ratings
Document sharing7.811 Ratings00 Ratings
RFI tools7.18 Ratings00 Ratings
Collaboration & approvals7.111 Ratings00 Ratings
As-built drawings7.69 Ratings00 Ratings
Mobile app5.67 Ratings00 Ratings
Best Alternatives
e-BuilderUpland PSA
Small Businesses
FollowUp CRM
FollowUp CRM
Score 9.5 out of 10
Atera
Atera
Score 8.8 out of 10
Medium-sized Companies
Procore
Procore
Score 8.7 out of 10
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.0 out of 10
Enterprises
Bluebeam
Bluebeam
Score 8.7 out of 10
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
e-BuilderUpland PSA
Likelihood to Recommend
7.0
(11 ratings)
6.0
(11 ratings)
Likelihood to Renew
8.0
(2 ratings)
7.0
(6 ratings)
Usability
7.0
(2 ratings)
8.0
(1 ratings)
Support Rating
5.0
(5 ratings)
9.0
(2 ratings)
Implementation Rating
8.0
(4 ratings)
9.0
(2 ratings)
User Testimonials
e-BuilderUpland PSA
Likelihood to Recommend
Trimble
Well suited for the owner's side of managing multiple projects as it allows for all aspects of a project from development to closeout to be managed on one platform. Not as appropriate for a general contractor as there is better software out there. e-Builder's app is not as effective as others.
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Upland Software
We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
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Pros
Trimble
  • Provide a document structure that is easy to navigate. All documents, even within a process, are stored in the document structure and easily accessed by those with the correct permissions.
  • Scheduling, especially with the new module is easy. It is helpful with a large organization where many hands touch projects to be able to forecast workloads (we have an in house engineering team who reviews all projects during their design phase)
  • Allows for easy interface with contractors and makes the submittal process more straightforward.
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Upland Software
  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
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Cons
Trimble
  • The restrictions in formatting, and sorting of information rendered, in a way, affects the reporting output.
  • At certain times of day, e-Builder traffic causes the loading of filtered searches to take a while. This is probably common regardless of the site or software used.
  • More complicated reporting has some limitation, though the program is highly efficient in assisting with simple format reports.
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Upland Software
  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
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Likelihood to Renew
Trimble
Because again, one of our biggest clients entrusts E-builder to work with their systems. And its functions work for us as well.
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Upland Software
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
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Usability
Trimble
Simple, because have a used it for the past two years, so i'm very familiar with the particular aspects of its program that I need to accomplish my tasks.
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Upland Software
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
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Support Rating
Trimble
Again, because our technical support is great. He doesn't always answer the phone but he definitely responds to emails fairly quickly. In addition, I like that he actually resolves an issue and I have yet to encounter the same issue twice. Actually, I haven't encountered many issues at all in the two years I have used the software.
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Upland Software
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
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Implementation Rating
Trimble
1. Set up the time to get training on the sytem before you go all in.
2. Listen, ask questions and actually practice using the tools and features while in class. It helps tremendously with becoming comfortable and remembering how things work.
3. Don't be afraid to mess up. They are helpful and will help resolve your issue in a timely manner
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Upland Software
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
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Alternatives Considered
Trimble
We have not compared other plans since the boss prefers this program from personal experience. But from using this program for 2 years I can see why we don't need to compare. Why fix something that isn't broken? It gets the job done, yes we might run into some issues but I feel like with all companies that can happen
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Upland Software
The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
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Return on Investment
Trimble
  • Has added extra steps to processes that were previously easier. And I work for a university that complicates everything
  • Has more than cut in half the time it takes to generate reports about project status
  • Has made project management more efficient
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Upland Software
  • Tracking, tracking, tracking. It keeps the data we need and gives us the ability to look at it in countless different ways with just a few clicks, which is a big time saver. Without Tenrox, we would definitely have to increase our headcount in order to accomplish billing and payroll.
  • We recently were able to automate a huge portion of business that was still (yes, still in 2014!) being managed out of an Excel spreadsheet. We experienced a great deal of resistance to the change with our own employees, however now that we have it going we have cleaned up our invoicing and impressed the highest-financial officer for two consecutive months - our first/only two months billing directly from Tenrox for that group.
  • A newer development for our team - Some client managers in the other divisions our company have begun to look at what we are able to do with Tenrox and our other primary system and get some of their work moved over to our group. This is great and is giving us new opportunities - we will likely need to increase the headcount of our admin. team, but for a good reason (too much work coming our way!).
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ScreenShots