Likelihood to Recommend
Well suited for the owner's side of managing multiple projects as it allows for all aspects of a project from development to closeout to be managed on one platform. Not as appropriate for a general contractor as there is better software out there. e-Builder's app is not as effective as others.
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I am very glad about the working speed of this tool. The comfort and support it has provided us in project management are worth appreciating because Project management is a big deal and using ZenTao has made it easy and fun for us as we can as a team better collaborate. But some of its features need to be fixed.
Read full review Pros Provide a document structure that is easy to navigate. All documents, even within a process, are stored in the document structure and easily accessed by those with the correct permissions. Scheduling, especially with the new module is easy. It is helpful with a large organization where many hands touch projects to be able to forecast workloads (we have an in house engineering team who reviews all projects during their design phase) Allows for easy interface with contractors and makes the submittal process more straightforward. Read full review Story could be linked with product, sprint, test case, bug, which makes traceability so great. Test module, with test case, case library, test request, test report, very detailed. On-Premise available, the package is very small based on LAMPP SaaS version even cheaper without your own IT maintenance support. Price really affordable. API call is easy, so that we could do customizations. Read full review Cons The restrictions in formatting, and sorting of information rendered, in a way, affects the reporting output. At certain times of day, e-Builder traffic causes the loading of filtered searches to take a while. This is probably common regardless of the site or software used. More complicated reporting has some limitation, though the program is highly efficient in assisting with simple format reports. Read full review The function of ZenTao mobile version is a little weak. ZenTao users need to receive training before they start using the software, because for testers, the first use of the software may be a little complicated, and they cannot execute the same test case multiple times in the same test execution process. Although there are many reports built in. But if you want to get the data yourself，You have to know how to write SQL to customize your reports, which can a little bit challenging. Read full review Likelihood to Renew
Because again, one of our biggest clients entrusts E-builder to work with their systems. And its functions work for us as well.
Read full review Usability
Simple, because have a used it for the past two years, so i'm very familiar with the particular aspects of its program that I need to accomplish my tasks.
Read full review Support Rating
Again, because our technical support is great. He doesn't always answer the phone but he definitely responds to emails fairly quickly. In addition, I like that he actually resolves an issue and I have yet to encounter the same issue twice. Actually, I haven't encountered many issues at all in the two years I have used the software.
Read full review Implementation Rating
1. Set up the time to get training on the sytem before you go all in.
2. Listen, ask questions and actually practice using the tools and features while in class. It helps tremendously with becoming comfortable and remembering how things work.
3. Don't be afraid to mess up. They are helpful and will help resolve your issue in a timely manner
Read full review Alternatives Considered
We have not compared other plans since the boss prefers this program from personal experience. But from using this program for 2 years I can see why we don't need to compare. Why fix something that isn't broken? It gets the job done, yes we might run into some issues but I feel like with all companies that can happen
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ZenTao defines bugs, tasks, and stories separately, not just an ISSUE. I can oversee the development from creating a Product Backlog to releasing the increment. I can also collect and record product feedback from the client and share with my team.
Read full review Return on Investment Has added extra steps to processes that were previously easier. And I work for a university that complicates everything Has more than cut in half the time it takes to generate reports about project status Has made project management more efficient Read full review We are delivering projects on time and can keep an eye on the progress of our projects. My team and I can better communicate on a project. As it is [in my experience], buggy it sometimes results in disturbing the whole working of our company. Read full review ScreenShots