ebankIT Contact Center vs. Talkdesk
ebankIT Contact Center vs. Talkdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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ebankIT Contact Center | N/A | The Contact Centre application gives the opportunity to be in permanent contact with customers at anytime, including managing contacts and execute relevant transactions, all in one screen. ebankIT presents it as a specialized solution with telephony integration for a complete customer service. Contacts are made as voice calls and the application enables users to both follow up and reply to contacts. For a full optimized experience, a media bar allows users to manage contacts from customers with… | N/A | |
Talkdesk | N/A | Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications. | $85 per month per user |
ebankIT Contact Center | Talkdesk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ebankIT Contact Center | Talkdesk | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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ebankIT Contact Center | Talkdesk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ebankIT Contact Center | Talkdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (449 ratings) |
Likelihood to Renew | - (0 ratings) | 8.7 (36 ratings) |
Usability | - (0 ratings) | 8.6 (265 ratings) |
Availability | - (0 ratings) | 9.8 (6 ratings) |
Performance | - (0 ratings) | 10.0 (5 ratings) |
Support Rating | - (0 ratings) | 8.6 (130 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.4 (4 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (206 ratings) |
Configurability | - (0 ratings) | 10.0 (6 ratings) |
Product Scalability | - (0 ratings) | 10.0 (6 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (2 ratings) |
ebankIT Contact Center | Talkdesk | |
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Likelihood to Recommend | ebankIT No answers on this topic | Talkdesk |
Pros | ebankIT No answers on this topic | Talkdesk |
Cons | ebankIT No answers on this topic | Talkdesk |
Likelihood to Renew | ebankIT No answers on this topic | Talkdesk |
Usability | ebankIT No answers on this topic | Talkdesk |
Reliability and Availability | ebankIT No answers on this topic | Talkdesk |
Performance | ebankIT No answers on this topic | Talkdesk |
Support Rating | ebankIT No answers on this topic | Talkdesk |
In-Person Training | ebankIT No answers on this topic | Talkdesk |
Online Training | ebankIT No answers on this topic | Talkdesk |
Implementation Rating | ebankIT No answers on this topic | Talkdesk |
Alternatives Considered | ebankIT No answers on this topic | Talkdesk |
Scalability | ebankIT No answers on this topic | Talkdesk |
Return on Investment | ebankIT No answers on this topic | Talkdesk |
ScreenShots |