EBizCharge vs. GoCardless

I feel like I have answered this in my previous responses, but it is well suited for the Accounts Receivable side of our company which helps streamline the payments our customers send us. I would recommend it for all AR situations to help a company, but it does have some bugs to be worked on. It has overall helped our company.

Incentivized

We believe GoCardless is the best-in-class solution for global companies who wish to streamline payment processing in many countries, especially when integrating within a company website or supported complementary software. It also works very well for recurring payment situations as it can be very streamlined for recurring & auto-payments. This is NOT a tool for credit card processing, so understand that and consider something like Stripe if credit card integration is your goal. The fees for GoCardless may be highly dependent on the anticipated processing volume and size of your business, so do know that very tiny companies may find the fee structure to be higher. For a US-only business, I'm not sure if GoCardless really would make the most sense outside of specifically for integrating within the software for click-thru payment processing. Where GoCardless shines is when your business operates in many countries and is looking for a seamless solution for your customers that also avoids them paying banking fees.

Incentivized

• Process the credit card payments
• pay on time
• bank deposit

• Real time status of direct debit payments
• Homepage dashboard is well made and efficiently tracks the payment status
• GoCardless website supports multiple language

Incentivized

• We have had issues with the automatic import of payments from EBizCharge
• into Acumatica. When we manually import them, they successfully apply to the correct order/invoice, but when we had it on automatic, we would get duplicated payment entries which created more unnecessary work for us having to delete them after.
• We were told that previously used credit cards on a customer account would not show up if another user wanted to pay for a separate order/invoice, but they do show up. We have a couple of accounts that many, many users pay through and it would be way too hard to create a new account for each user since there are so many that use it. We just wanted the ability to not have the previously used credit cards shown on a new payment, but they are which is super inconvenient for security purposes.
• We previously had issues with payments not being imported to the correct account but that has gotten better. Not resolved completely, but better. It just creates more work for us having to go into the payment and change it to the correct account and then validate it.
• We previously had issues with payments not being imported to the correct account but that has gotten better. Not resolved completely, but better. It just creates more work for us having to go into the payment and change it to the correct account and then validate it.

Incentivized

• Reduction in fees for customers who use it for large volumes of clients
• Easier for clients to review their payment plans
• Payment sooner to our bank account

Incentivized

- Good customer service if bugs arise - Easy streamlined process for the Accounts Receivable side of our company

Incentivized

We have had no issues with GoCardless since it was implemented in our new software. The customers are able to sign up with ease. The reporting on the site is very helpful and the site is easy to navigate

Incentivized

There is no phone support, email only, and the support is slow coming. The support staff often don't read your support query properly, so you waste time having to re-explain yourself. That is the only downside of this product.

Incentivized

PayFabric was what we switched from and the customer service and features were not as good as what EBizCharge was able to offer us. And EbizCharge was cheaper overall than PayFabric which helped our company budget as a whole

Incentivized

It stacks up well against Stripe but I think they serve different purposes. Stripe is better when it comes to integrations, GoCardless is great for recurring payments, particularly for service-based businesses.

Incentivized

• In my experience, loss of revenue
• In my experience, no contact with merchant
• In my experience, no customer service

• It has helped us to provide alternative payment options to our clients
• It has helped us to secure regular and timely payments with the minimum of fuss

Incentivized