Likelihood to Recommend [Catalyst, by EBM Software] is well suited to track invoices from vendors to get them paid on time to avoid late fees. [Catalyst, by EBM Software] is less appropriate when paying vendor because that is not a function they currently have. If the system was an all in one system that could track and pay your invoices it would be an amazing software.
Read full review I am only going to recommend it because it is currently ubiquitous, and most accountants prefer it at the moment. I do not stand by the company, and will not use the product any longer than I have to. [I believe] the support is lousy, the product is overpriced, but it does the basics of what we need. I'm very happy for all those outside Intuit who make their living supporting QuickBooks Desktop Pro; third-party support is desperately needed. They also doubled their prices for software upgrades this year, and require those who don't pay double what the last upgrade cost, to subscribe every year for $200. If one does not subscribe beyond the first year, one will not be able to use the software beyond the first year. They are moving to a rental model even for those who refuse to use the LOUSY QuickBooks online. They were good company once. Now they just turn out bloatware that everyone uses, so the rest of us have to. I look forward to the day that an honest, better-priced competitor wipes the floor with Intuit.
Read full review Pros The GUI is easy to navigate on the iPad mini, which we use for charting. The options are simple so there is very little room for mistakes. Charting is easy and the setup allows for necessary fields that must be completed so charting stays uniform. Read full review It is easy to manage and adjust inventory on hand. It is easy to make reports and customize them to your needs. We also use it to pay our employees directly. It is easy to make year-to-year comparisons to see where we can make improvements and the current financial situation. Read full review Cons The browser closes unexpectedly at times when refreshing the page and you get logged out The incorrect vendor is chosen by Catalyst a few times The Catalyst file is occasionally not placed on time in the folder Read full review QuickBooks Desktop Pro has been around for a few years and after an update[,] they force you to look at the changes/updates before you can use [them] after updating. QuickBooks Desktop Pro does not have 2FA. QuickBooks Desktop Pro should offer a way to store backups to a personal cloud without having to map a local network drive. Tony Lamm Computer and Information Systems Manager
Read full review Likelihood to Renew We've used the program for more than 20 years in our firm both with clients and as our software. For the cost and value of the program it works well for our firms needs and desires for an accounting software program. At this point to switch would not make sense.
Read full review Usability Well.... when it works... it's good. When it doesn't it is very frustrating for our staff.
Read full review It is a great software that does everything a small business needs it to do, but there are just a few bugs and quirks that make additional software necessary. The slowness of the software occasionally might eventually be overshadowed by the quickness of cloud-based software though.
Read full review Reliability and Availability I haven't experienced a time when QuickBooks Pro was unavailable when I needed it in the entire 20 years of using the software
Read full review Support Rating The support for Catalyst is great and they are usually within the 48 hour response time. There could be a little quicker upload time for invoices that are submitted. They usually show up until the next day on the system and sometimes gives us a stress on time. Overall, the support is quite good
Read full review The support team is not always easy to use or able to understand the problems. There are some difficulties understanding [...] the issues the purchaser has and the solutions are sometimes hard to implement. A lot can be avoided if the users have adequate training and security is set up correctly at implementation.
Read full review In-Person Training Best thing I ever did was to attend a two day training seminar on QuickBooks, I learned an immense amount in a short time with hands on training by experts. I strongly recommend such training for anyone using any part of the software. It will pay for itself in the first month.
Read full review Implementation Rating We implemented the software ourselves. The training we received on the software was done by taking a community course teaching us how to use QuickBooks. It allowed me to get started with some basics of how to use the program and have not needed much assistance since completing the course work.
Read full review Alternatives Considered [Catalyst, by EBM Software] is a very easy system to use and is very user friendly. It gives you different ways of researching an invoice and not just one. Catalyst also helps to allow us to research an invoice within seconds and eliminates a lengthy and confusing process. It is a great software for first time users to learn quickly and efficiently.
Read full review Zoho had great end-user support and it was almost as simple to learn and was as easy to use. But its reports were not as [customizable] as QuickBooks Desktop Pro, and its job cost and department accounting [were] more cumbersome than QuickBooks Desktop Pro was. In addition, while I like an underdog (Zoho) the fact is that it is easier to find staff that [is] comfortable with QuickBooks Desktop Pro than anything else on the market.
Read full review Return on Investment Catalyst is better than pencil and paper data analysis. But the app can be very frustrating when it's not working the way it did last week. The GUI is very simple. Sometimes too simple, like there is no way to go back in and edit SOAP note options. New feature roll-outs are mandatory. I understand that no one would opt in to being the guinea pig, but it would be nice if you weren't the first user to try it. The integration with billing software has streamlined the billing notes and saved us money over having two separate systems. Read full review QuickBooks Desktop Pro is a no hassle accounting solution that ticks a lot of boxes. It almost never disappoints and organizations will usually keep using it for many years. If anything, the only time I've seen an organization migrate away from it is if they have specific accounting needs, or if the organization has grown to the point that they need a more robust accounting solution. Even then, QuickBooks can usually be maintained within another accounting software system for specific functions, like A/R & A/P for example. Read full review ScreenShots