Ebsta vs. Gong

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ebsta
Score 8.0 out of 10
N/A
N/AN/A
Gong
Score 9.2 out of 10
N/A
Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…N/A
Pricing
EbstaGong
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EbstaGong
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
EbstaGong
Top Pros
Top Cons

No answers on this topic

Features
EbstaGong
Conversation Intelligence Software Features
Comparison of Conversation Intelligence Software Features features of Product A and Product B
Ebsta
-
Ratings
Gong
8.6
87 Ratings
8% above category average
Speech-to-Text Transcription00 Ratings8.984 Ratings
Keyword Detection00 Ratings8.884 Ratings
Sentiment Analysis00 Ratings7.574 Ratings
Speaker Diarization00 Ratings8.781 Ratings
Call Recording Playback00 Ratings9.786 Ratings
Call Summarization00 Ratings8.485 Ratings
Conversion Metrics00 Ratings8.077 Ratings
Keyword Search & Retrieval00 Ratings9.183 Ratings
Call Tagging00 Ratings9.176 Ratings
Integration with CRM Systems00 Ratings7.873 Ratings
Best Alternatives
EbstaGong
Small Businesses
Lead411
Lead411
Score 9.1 out of 10
Clari Copilot
Clari Copilot
Score 9.0 out of 10
Medium-sized Companies
Paperflite
Paperflite
Score 9.4 out of 10
Clari
Clari
Score 8.5 out of 10
Enterprises
Paperflite
Paperflite
Score 9.4 out of 10
Clari
Clari
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EbstaGong
Likelihood to Recommend
10.0
(1 ratings)
9.2
(531 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(12 ratings)
Usability
-
(0 ratings)
9.0
(299 ratings)
Availability
-
(0 ratings)
6.4
(2 ratings)
Performance
-
(0 ratings)
7.3
(2 ratings)
Support Rating
10.0
(1 ratings)
8.7
(100 ratings)
Implementation Rating
-
(0 ratings)
6.0
(6 ratings)
Configurability
-
(0 ratings)
7.3
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.3
(2 ratings)
Ease of integration
-
(0 ratings)
7.3
(2 ratings)
Product Scalability
-
(0 ratings)
8.2
(2 ratings)
Professional Services
-
(0 ratings)
7.3
(1 ratings)
Vendor post-sale
-
(0 ratings)
7.3
(2 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(2 ratings)
User Testimonials
EbstaGong
Likelihood to Recommend
Ebsta Limited
Their CSM Eve is great. Super responsive and helpful when you need her. Their tool never breaks!
Read full review
Gong.io
Gong is great for Sales people trying to capture all details with customer engagement, so it is ideal in that industry. I am not sure if Gong would be as strong of a tool if you are in Law or Finance there might be privacy concerns around what is said and stored.
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Pros
Ebsta Limited
  • Easy to use
  • Syncs with Salesforce
  • Can add contacts to Salesforce from Ebsta fluidly
Read full review
Gong.io
  • AI summaries- reviewing everything discussed without going through the whole recording or transcript.
  • Next steps summary- helping me tie up my meeting with action items after the fact.
  • Call statistics let me know how frequently everyone is speaking and where patience can be practiced in allowing others to speak.
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Cons
Ebsta Limited
  • It doesn’t recognize specific URL links. For example, “bob smith” could be in our CRM 10 times and it won’t know which one is the correct Bob Smith.
Read full review
Gong.io
  • It could use a predefined follow-up email template and populate the predefined fields or questions.
  • It could ask you when to start recording (on Zoom) instead of doing it at some awkward random moment.
  • It sometimes misses the speaker when creating a transcript.
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Likelihood to Renew
Ebsta Limited
No answers on this topic
Gong.io
We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.
Read full review
Usability
Ebsta Limited
No answers on this topic
Gong.io
It's got a solid infrastructure; it doesn't take too much time to understand how it works, and it can get many of the features up and running fairly quickly. It's pretty intuitive to use most of it, although some features might require a deeper dive. Sometimes, I find myself clicking through a million screens to get a report.
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Support Rating
Ebsta Limited
10/10 responsiveness.
Read full review
Gong.io
I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt
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Implementation Rating
Ebsta Limited
No answers on this topic
Gong.io
This is nothing something I'm able to answer
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Alternatives Considered
Ebsta Limited
No answers on this topic
Gong.io
The chorus is good, but Gong is a little better in every aspect. But not much. Outreach's AI is pretty good and helps with live training and feedback. I think many of the solutions are comparable; at that point, it's about what's in your current tech stack and how to avoid overlap. In my situation, we already have Hubspot, so Outreach was not required.
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Contract Terms and Pricing Model
Ebsta Limited
No answers on this topic
Gong.io
I was not involved with the process
Read full review
Professional Services
Ebsta Limited
No answers on this topic
Gong.io
I was not involved with the process
Read full review
Return on Investment
Ebsta Limited
  • Allows us easy access to know if someone is in our database without searching
Read full review
Gong.io
  • Time savings on email recaps and meeting notes; fully automated if you let the team lean into these features!
  • It saves me time from having to attend every client call, especially since most of my team is 3 hours ahead of me, so I have limited time to join their calls to begin with.
  • Specific feedback about a moment vs. generic feedback.
Read full review
ScreenShots

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.