Likelihood to Recommend
Their CSM Eve is great. Super responsive and helpful when you need her. Their tool never breaks!
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reply is an excellent sales management solution. If any company wants to save time and keep their sales team flexible, they should try it first. It is a fantastic tool for delivering multiple emails to any target audience. This is also the best deal for firms who looking for an all-in-one solution, as it provides virtually unlimited email addresses along with CRM and outreach automation. Ryan Dury
Senior Manager Strategic Accounts & Sales Support
Read full review Pros Easy to use Syncs with Salesforce Can add contacts to Salesforce from Ebsta fluidly Read full review This product gives me the liberty to very easily and freely navigate all things on my own, which does not require many skills to start working. This product gives us the leverage of creating our own tailored and personalized templates for our teams in just a matter of minutes. This program is so automated that it performs everything on its own from LinkedIn to email search, to even booking meetings. I found the onboarding process pretty great and efficient. I am really happy with the overall customer support. They are some of the nicest people I have met who are there to willingly help me at any time of need and problem. Their usability is also hands down very good. However, I find their user interface to be slightly less user-friendly, so there is some degree of scope in the improvement of their user intuitiveness and user-friendliness. Read full review Cons It doesn’t recognize specific URL links. For example, “bob smith” could be in our CRM 10 times and it won’t know which one is the correct Bob Smith. Read full review Syncing to other programs. You cannot interrelate Reply with other software in a simple way. Zapier is required and even then it’s not perfect. Similar to syncing, there’s no way to export results of particular campaigns. This is awful. If I send out a campaign to a group, I’d like to export the results to enter into a CRM since I can’t sync the contacts. One of these features must be added ASAP. Organization. While Reply itself is user-friendly, keeping campaigns and contacts and results organized is not. You cannot organize campaigns or file them away when they are done. Therefore you have to delete campaigns to stay organized and lose results, which you cannot even export. Read full review Support Rating
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I generally receive a reply in no time at all and found not only the support org. but the sales team to be extremely helpful. Additionally I found a great onboarding process with plenty of resources to consume.
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These tools are great, but they aren't built for what we use Reply for. Reply is perfect for doing these outbound campaigns at scale, whereas with
we were trying to turn the tools into something they are not.
Read full review Return on Investment Allows us easy access to know if someone is in our database without searching Read full review They lacked proper security certifications. Saved time and effort on mass email campaigns. Helped gain insights on our outbound business efforts. Read full review ScreenShots