Reply.io - Good value for money & an exciting product road map
April 11, 2017
Reply.io - Good value for money & an exciting product road map
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ReplyApp
I currently do not have an internal solution for supporting my outbound email marketing needs so personally took it upon myself to purchase Reply.io. It assists me with creating email cadences, creating personalized outreach campaigns and streamlines the follow-up process by recommending certain events based on user actions.
Pros
- Easily import data from a CSV
- Allows you to insert and render images as part of the HTML code
- Cadences can be duplicated and replicated on demand
Cons
- I think overall ease of use needs to be addressed with a UX re-work.
- I would like it to be easier to import custom fields. Right now I have to select and create custom fields with too much effort - would like it to auto recognise when my spreadsheet values are not mapped to existing values. Also would be handy to be able to create the custom fields prior to the import and match them in a similar way to Autopilot.
- Visible increase in open rates
- Allowed me to personalize at scale; albeit this is fully dependent on the efficacy of my templates and the usage of the platform. This being said there is a good bank of templates to use.
I think Reply.io has the most features for the price and the ability for me to insert dynamic images was the real winner. I have found that this is usually an enterprise feature in most of the platforms I have evaluated. I also like that this is accessible to the every day person and that I don't need to spend $2-3k per person annually in advance to access the platform.
ReplyApp Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
Yes - As a paying user of the platform I believe i am entitled to premium support features.
Yes - Yes - i feel that my concerns have been acknowledged.
I was having some issues with importing images in the HTML templates prior to purchase and post purchase. Prior - my sales rep George was able to go above and beyond in helping me explore the ways in which I could solve this issue and this made me want to proceed with the company. Post sale - I had to run a few experiments to get it to work and was supported by the online team to get this done!
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