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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Eclipse

    Score8.3 out of 10
    N/AEclipse is a free and open source integrated development environment (IDE).N/A

    Olark

    Score10 out of 10
    N/AOlark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

    $15

    per month

    Pricing
    EclipseOlark
    Editions & Modules
    No answers on this topic
    Self Service
    $19.00
    Per Agent Per Month
    Offerings
    Pricing Offerings
    EclipseOlark
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    EclipseOlark
    Considered Both Products
    Open Source
    No answer on this topic
    Olark
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    29 Answers
    No answers on this topic
    Delivers good value for the price
    97%
    Delivers good value for the price
    29 Answers
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    29 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    21 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    24 Answers
    No answers on this topic
    Features
    EclipseOlark
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Eclipse and Olark
    Feature
    Eclipse
    -
    Ratings
    Olark
    10.0
    1 Ratings
    14% above category average
    Chat history and transcripts00 Ratings10.01 Ratings
    Chat reporting00 Ratings10.01 Ratings
    Chat and web analytics00 Ratings10.01 Ratings
    Best Alternatives
    EclipseOlark
    Small Businesses
    No answers on this topic
    Gist
    Score9.5 out of 10
    Medium-sized Companies
    No answers on this topic
    Zoho SalesIQ
    Score9.7 out of 10
    Enterprises
    No answers on this topic
    Genesys DX (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EclipseOlark
    Likelihood to Recommend
    9.9
    (74 ratings)
    10.0
    (18 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    8.6
    (5 ratings)
    Usability
    8.0
    (3 ratings)
    10.0
    (1 ratings)
    Support Rating
    6.8
    (19 ratings)
    9.8
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    EclipseOlark
    Likelihood to Recommend
    Open Source
    I think that if someone asked me for an IDE for Java programming, I would definitely recommend Eclipse as is one of the most complete solutions for this language out there. If the main programming language of that person is not Java, I don't think Eclipse would suit his needs[.]
    Incentivized
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    Olark
    Olark chat is easy to set up and use. You can have more than one user logged in to monitor the chat on different computers. This makes a fast response time more likely. Although you have to be sure to keep your volume up on the computer so you hear the sound letting you know there's a chat waiting. I like that you can see the customers path through the website and you can put clickable links while you are in a chat to guide the customer to a product or a help page. Plus you can see if they actually went there. This makes it easier to upsell
    Incentivized
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    Pros
    Open Source
    • Eclipse organizes imports well and does a good job presenting different programming languages.
    • Eclipse auto formats source code allowing customization and increased readability.
    • Eclipse reports errors automatically to users rather than logging it to the console.
    • Eclipse has coding shortcuts and auto-correction features allowing faster software development.
    Incentivized
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    Olark
    • Olark is user friendly for both sides of the CHAT conversation. If you are initiating the chat, or the one receiving the chat, it is extremely easy to follow and use. There are many different levels of computer use comprehension and Olark is for every level.
    • Olark has reporting features to allow you to check the quality of your employees chat abilities as well as their productivity. It provides feedback for the employee themselves to also see how they are doing and take any suggestions the customer may leave for them regarding their chat experience.
    • Olark is very affordable and offers you the option, at a low cost, to look bigger and more professional that you even are. We were a smaller company and has the chat option with Olark and now have grown tremendously and STILL have the Olark chat option. Olark allowed us to grow and provide professionalism to our customers .
    • The Olark program allows you to set up quick responses to keep your customer from waiting, and to allow your employees to not have to retype the same response over and over. It is a great program that the employees really enjoy as well. It reminds you if you forgot to log out when you left your desk and provides your customer a quick note giving them the option to send the chat as an email inquiry instead, so you don't miss a thing.
    Incentivized
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    Cons
    Open Source
    • While the DB integration is broad (many connectors) it isn't particularly deep. So if you need to do serious DB work on (for example) SQL Server, it is sometimes necessary to go directly to the SQL Server Studio. But for general access and manipulation, it is ok.
    • The syntax formatting is sometimes painful to set up and doesn't always support things well. For example, it doesn't effectively support SCSS.
    • Using it for remote debugging in a VM works pretty well, but it is difficult to set up and there is no documentation I could find to really explain how to do it. When remote debugging, the editor does not necessarily integrate the remote context. So, for example, things like Pylint don't always find the libraries in the VM and display spurious errors.
    • The debugging console is not the default, and my choice is never remembered, so every time I restart my program, it's a dialog and several clicks to get it back. The debugging console has the same contextual problems with remote debugging that the editor does.
    Incentivized
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    Olark
    • Not really an area of improvement for Olark specifically, but I will offer that it is incredibly important to keep in mind your company's "shopping hours" or peak traffic times (there is a Reports feature on the software that allows you to analyze peak traffic times).
    • Transcript history can be a little tricky - if you're searching for a specific past conversation, sometimes you may get multiple search results and have to sift through them until you find exactly what you're looking for.
    • I'd also offer that you will occasionally come across folks that are on your site to cyberbully or say nonsensical things. While there isn't an absolute fullproof way to deal with this, Olark does offer a nice "block" feature to disregard any unwanted conversations.
    Incentivized
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    Likelihood to Renew
    Open Source
    I love this product, what makes it one of the best tool out in the market is its ability to function with a wide range of languages. The online community support is superb, so you are never stuck on an issue. The customization is endless, you can keep adding plugins or jars for more functionalities as per your requirements. It's Free !!!
    Incentivized
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    Olark
    To be honest, renewal decisions are not currently within my power. Hypothetically speaking, I'm very comfortable with the platform, have used it daily for nearly a year, and would see no reason to switch to anything else. The small criticisms I had are not significant enough to deter me from using Olark. It's a user friendly, effective tool for our department.
    Read full review
    Usability
    Open Source
    It has everything that the developer needs to do the job. Few things that I have used in my day-to-day development 1. Console output. 2. Software flash functionality supporting multiple JTAG vendors like J-LINK. 3. Debugging capabilities like having a breakpoint, looking at the assembly, looking at the memory etc. this also applies to Embedded boards. 4. Plug-in like CMake, Doxygen and PlantUML are available.
    Incentivized
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    Olark
    It is simply easy and customizable to be exactly what you need it to be
    Incentivized
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    Support Rating
    Open Source
    I gave this rating because Eclipse is an open-source free IDE therefore no support system is available as far as I know. I have to go through other sources to solve my problem which is very tough and annoying. So if you are using Eclipse then you are on your own, as a student, it is not a big issue for me but for developers it is a need.
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    Olark
    Our organization does not have any complaints about Olark's Support. Anytime we reached out to them for assistance, we received a prompt, helpful reply! As mentioned previously, we used Olark fairly basically so we didn't have too much need to work with their support team other than a few general questions here and there. They were always pleasant to work with.
    Incentivized
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    Alternatives Considered
    Open Source
    The installation, adaptability, and ease of usage for Eclipse are pretty high and simple compared to some of the other products. Also, the fact that it is almost a plug and play once the connections are established and once a new user gets the hang of the system comes pretty handy.
    Incentivized
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    Olark
    Olark has an easier implementation process and has better functionality such as the ability to send commands through the platform to either create a ticket in your CRM or push an opportunity to salesforce; you're even able to 'push' the end user to a web page. Implementing their SDK is a snap as well.
    Incentivized
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    Return on Investment
    Open Source
    • This development environment offers the possibility of improving the productivity time of work teams by supporting the integration of large architectures.
    • It drives constant change and evolution in work teams thanks to its constant versioning.
    • It works well enough to develop continuous server client integrations, based on solid or any other programming principle.
    Incentivized
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    Olark
    • Olark allows my customer support team to respond to inquiries much faster than before.
    • We have seen an uptick in sales as we are able to address more questions from website visitors.
    • We have changed the design of our website based on chat feedback and questions obtained through Olark.
    Incentivized
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    ScreenShots