ecomdash vs. Lightspeed Retail

We have recommended ecomdash to many people that sell on multiple channels. It is too advanced for stores that maybe only sell in two places, but once you get multiple channels going, we think it's the most comprehensive platform for the price.

Incentivized

It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.

Incentivized

• Good for syncing inventory between many different selling channels
• Good for listing products on many different selling channels
• More affordable than other competitors with the same features

Incentivized

• Very very user friendly.
• Easy iPad interface that is easy to upgrade to new hardware if an iPad breaks, etc.
• On the Advanced plan the reporting is outstanding.
• Very easy to train new employees, especially younger employees raised on phones and tablets.
• We use their payments system and it's a very easy integration. I believe Stripe is their payment provider.

• The platform is highly capable, which means it can also be confusing and there is a learning curve. Thankfully they have a pretty extensive knowledge base.
• They integrate natively with a select number of 3rd party services, but there are some notable large companies missing from the list that integrate with most other platforms. More integrations would be highly appreciated.
• Pricing is based on the volume of orders, with a fairly low threshold for the cheapest plan. I'd like to see more features added to the plans that cost more so you don't just feel like you're being charged for having more customers.

Incentivized

• They have not had major updates to their system in years. The inventory system is stagnant. Although their inventory system is robust, it is outdated.
• They do have 24-hour support, however, wait times are excessive and representatives have challenges understanding your issues.
• Trying to get issues resolved can take months or never at all. Management is non-existent. Trying to reach a supervisor is impossible.
• They have a culture of telling you what you want to hear but have no intentions of actually following through.
• Lightspeed is a great solution if you are a small business just getting started. But if you are intending to grow and expand, Lightspeed will become detrimental to your growth.
• The reporting/analytics is basic at best. They do offer paid options that are very expensive, but it is very robust. The basic reporting is very minimal.

Simply well designed with obvious icons per component, making it easy to interface with.

Incentivized

eComdash always answers our questions, and they have a call-back system to speak on the phone which is very convenient. The people there actually understand the complexities of the software and understand our problems when we explain them. Things get solved quickly and we feel like they care about the speed of the resolution.

Incentivized

I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.

Incentivized

I have not had first hand experience with inventory management software like ecomdash.

Incentivized

We used Microsoft Retail Management System before this and this was in a whole other league of its own with features and ease of use. I really like using Macs also. They are much more reliable and longer lasting than IBM or Similar computers. The cloud based system is great also so you do not have to have another unit to store you database on

Incentivized

• Allowed us to keep inventory in sync across multiple platforms preventing overselling.
• Allowed us to sync inventory from multiple warehouses.

Incentivized

• I have to spend a lot less time training my employees because Lightspeed is so easy to use!
• Keeping track of our inventory is as simple as clicking a few buttons.
• Our online sales have grown tremendously since changing to Lightspeed

Incentivized