Ecwid by Lightspeed vs. IONOS Hosting

Ecwid is absolutely perfect for any business that is looking to start out with online sales and mobile point-of-sale. Many times, business owners may have limited experience in setting up a website or point-of-sale. Having to spend on this expertise with a limited budget can be frustrating. Ecwid allows you to have great results even if you are a novice.

Incentivized

I run five websites off of 1&1 for different outshoots of the company. For our web needs it works perfectly. We have a midgrade hosting package and it works perfectly. I know if issues arose from traffic or storage space 1&1 would have a solution for us.

Incentivized

• Clarity - there has been very little confusion and need to reach out to Customer Support for help
• Consistency - no big, crazy updates or changes have been made to the format of Ecwid during my time using it, so I know when I log in to preform my business tasks I can always locate what I need and accomplish what is at hand easily
• Simplicity - everything is so clear and straightforward. It's like e-commerce for dummies.

• Private registration: 1&1 offers free private registration which makes them an automatic favorite.
• Reliable customer service: always someone available when I call in and I have never had my issue not get resolved.
• Easy to use dashboard: domains in one place with DNS settings and other things that can be tweaked. It's easy to add an SSL certificate to domains as well.

Incentivized

• Recurring billing - ability to bill subscription customers without having to go to my payment gateway
• Robust order management - very limited in managing orders, therefore I had to subscribe to a different software
• Expensive customization - if you want to customize anything, it is very expensive

• From my experience, customer services does not know how to address issues in an understandable language
• I feel that they arbitrarily overcharge w/o any explanation
• In my opinion it is really pricey

The value given by Ecwid is unmatched. When combined with the ease of use of the product, it is a no-brainer to continue to use the product. The only thing that could cause us to switch is if some feature we needed which is not available which is unlikely based on the feature list we reviewed when making the decision to go with them.

Incentivized

I gave a 9 instead of a 10 only because I haven't figured out a function or two. I believe it has less to do with Ecwid's overall usability and more to do with my own understanding and skill level, but regardless, it may also have something to do with the limits of Ecwid's functions.

Always available. Very reliable

In over 8 years of operations, we have not had a single outage that affected us.

Incentivized

Good overall performance both in desktop and mobile

The email system has not impeded out mail flow in any way, and we do not notice the delays we sometimes see with other systems that include spam/junk mail filtering.

Incentivized

I have always received the support I need in a timely manner. I enjoy receiving emails every week on trending business topics and new suggestions. They often serve as a reminder for me to include new e-commerce tools into our strategy. And I've always had great experiences with reaching out to the support team with specific questions.

Fast and simple implementation of Ecwid's solutions. Easy to learn and navigate

We sell a product that requires certain controls to sell and most of the companies we researched had specific policies preventing us from selling on their platform. We aren't selling anything dangerous, they are parts of ammunition (the shell casings) and not entire ammunition rounds. Most other vendors restrict the sales of firearms and ammunition, but even when just selling a part used to create ammunition, we were still restricted. I'm not really sure why they restrict sales of products like ours from different vendors. Ecwid had no such restrictions and were happy to confirm that for us.

Incentivized

Rackspace I find to be too pricey for the service they offer. Pagely is very much WordPress oriented. I've had downtime with both that I haven't experienced with 1&1.

Incentivized

Good scalability. I use the second plan and there are 2 more plans that I could use if I needed other features or services

The scalability of the email solution far exceeds our needs and would be suitable for organizations not looking for an enterprise sized multipurpose solution (O365, Google Workspace, etc).

Incentivized

• We have not been able to measure the ROI as of yet, as we cannot get out of the gate with customization required.
• It can be implemented quickly for basic online stores.
• Once the system is configured, ROI will dramatically go up.

Incentivized

• 1&1 host our email and domains adequately. We can easily add and remove emails as needed.
• 1&1 also works with our website platform, Memberclicks.

Incentivized