EdApp vs. Skilljar by Gainsight

EdApp is great if you want to have internal training and do not want to waste time for the agency to understand your business, you do it yourself. It’s great for field structures as it’s built for mobile and built to be snappy - great time saver! It’s not yet great in the area of Power BI dashboards and customizable reports for usage.

Incentivized

Skilljar is fantastic for structured onboarding processes. If you're
looking to streamline and standardize the onboarding experience for your
customers, especially for software or complex products, this platform
is a gem. It allows you to create step-by-step courses guiding users
through functionalities, reducing confusion and accelerating their
learning curve.When you need versatility in content delivery, Skilljar is spot-on.
Whether it's video tutorials, interactive quizzes, downloadable
resources, or live webinars, the platform accommodates various formats.
It's perfect for accommodating different learning styles and ensuring
engagement.

For scenarios that demand highly complex simulations or immersive
learning experiences, Skilljar's capabilities might fall short. While it
supports interactive elements, extremely sophisticated simulations
might require additional specialized software or platforms.

Incentivized

• It’s quick and easy to set up and build contend
• It has a great support team
• It’s massively customizable
• It keeps adding features
• It monitors progress of all users

Incentivized

• Unlimited courses, learning paths, quizzes, pages, plans, and certifications
• Ease of use for students, administrators, and content creators
• Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
• Asking for and listening to customer feedback for enhancements
• Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site

Incentivized

• Some operations on a big list of users (2000) are complicated
• Database setup has to be done tagged manually
• It does not provide an option to send newsletters for selected accounts
• It would be nice to have more options to manage unused accounts

Incentivized

• Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
• Features that allow for the translation of content to allow access to content across languages.
• Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.

Incentivized

I like what you are using and how we are doing it. Also, changing systems is a lot of work

Incentivized

It’s really easy! After the onboarding with the app I’m able to ‘spit out’ a course within 1hr. That means I can now do pre-work for any meeting and see who did it and also shorten meeting time that usually was wasted on explanation of the topic. The mobile access made it simple for everyone and lead to our field force employees finding time for development between client visits.

Incentivized

The learning curve for Skilljar is not too steep, and I've renewed our contract twice now. I've been able to add additional administrators and get them up to speed on platform functionality within a day. Plus, Skilljar provides awesome resources to help you learn how to use is. The Help Center has articles for almost everything, and when in doubt, their amazing CSMs (like ours, ...) provide exemplary support/advice.

They have a live person on the line. Easy going and responsive. Problem was resolved within 17mins when I anticipated it would take hours!

Incentivized

I have opened several support cases in the past and at times felt like little was being done to resolve the issues I was having. For example, when searching the use against a training credit, Skilljar said the code was fully used, yet only 1 had been used. The support team seemed to not have interest in learning why this was happening and ensuring it does not happen again. The issue was resolved with this particular case, but I have no idea if it was the only training credit having this issue. At times I feel like the issues we encounter do not seem as important to the support team

Incentivized

Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process

Incentivized

EdApp has an easier interface. It allows you to start building whole courses with many lessons within first hours of use. It’s design looks more professional which results in a better fit for business environment. Unlike Kahoot!, it’s not recognised as ‘the thing my kids have at school’ - important factor in terms of user approach to content provided in lessons.

Incentivized

Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive

Incentivized

• It started ‘binge learning’ thanks to 8min average time needed to complete a lesson
• It allowed a 93% completion rate for field force training materials (up from 47%)
• It allowed for easy and attractive implementation of mandatory content (compliance/lex)

Incentivized

• Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer.
• So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure.

Incentivized