EdgeWave Web Content Filtering vs. Forcepoint Secure Web Gateway vs. Lightspeed Filter

Over the years, [in our experience], the maintenance of the Forcepoint Web Security solution proved to be more cumbersome and troublesome with each version upgrade. In addition, it did not transition well to support the large increase of remote workers. We also experienced weird incompatibilities with the client. We have since replaced this solution with Zscaler Internet Access, a cloud-based secure web gateway solution with a client that behaves as expected, is more flexible, and requires significantly less administration.

Incentivized

Lightspeed web filtering using the Chromebook Relay agent is amazing and does a great job for a cloud filtering solution. The reports that are available are great and can be customized and retains data for 90 days. Reports are easily shared with staff and/or parents for transparency and disciplinary reasons. The agent for Lightspeed (Relay) does not work well with OSX and works okay in Windows, but doesn't allow you to access local IP addresses in the web browser. There needs to be a way to bypass filtering for local network access. This can make it unusable in some cases.

Incentivized

• It prevents users from accessing websites that may have recently been created for the purpose of distributing malware.
• It prevents users from accidentally or intentionally accessing websites that are considered inappropriate for a work environment.
• It allows us to create different policies for different teams in our organization.

Incentivized

• Reduces bandwidth consumption.
• Improves network performance.
• It is compatible with a variety of operating systems, including Windows, Mac OS, and Linux.
• It can be implemented in both wired and wireless networks.
• It can be installed in minutes and you can configure its settings with a few clicks.
• Learning environments work.

Incentivized

• The user access logs contain a lot of useless information. I understand this is very hard to tackle as I've seen this across any product that logs web activity.
• I would like to see more customization options of website block pages.

Incentivized

• It sometimes takes longer than expected for new filtering rules to apply.
• Sometimes a site is blocked due to sub-sites or links, but it does not easily identify the source of the block if it is buried in the site.
• They have several reports included, but it would be nice to create custom reports.

Incentivized

It is very stable, the organisation has "locked in" the product and has no plans to change or try another product. We have already renewed our 2019-2020 licenses. It is user friendly and people catch on easily when they first use it. The only downtime is when we install Microsoft updates! It has excellent reporting which help in determining how the organisation's Internet is used and also during both internal and external IT audits.

Incentivized

Despite the intimidating Linux CLI when you use the appliance for troubleshooting, the web security usability compensates as most of the Administration of the system is done there. It is GUI based and has an easy to use UI where one can navigate around rather easily like getting reports, checking alerts, looking the whole setup under deployment to check if all services are running in one place though there are other parts to the system.

Incentivized

It is unreliable and does not function as it is supposed to do so. As previously mentioned, there is a glitch when creating a block list.

The is a quick first response to acknowledge your issue and the Engineers never take more than two hours to fix an issue and we hardly get issues looking at the fact that the system is pretty stable. There is also a robust Knowledge Base in the site for known problems.

Incentivized

Research known issues with upgrading from the Support Knowledge base, this will enable you avoid road blocks along the way and reduce your dependence on Forcepoint Support

Incentivized

To be honest, once using Forcepoint for our Web Security, I have not wanted to look anywhere else. The dashboard gives me quick insight of threats, productivity, and bandwidth usage. Again, this is a layer in my security and it fills many holes. I feel safe and I do like I can just let it do its thing

Incentivized

We were already a [Lightspeed] customer so the transition was seamless to Relay. Their support and team at [Lightspeed] are top-notch. We have been with Lightspeed for over 20 years and have evaluated on occasions other options and [ended] up back with [Lightspeed] each time. Their price point, ease of use, great team of engineers, and overall customer focus keep them on top in my eyes.

Incentivized

• Being a non-profit the cost is a bit higher than some competitors so our ROI takes a bit longer to recoup. I would really like to see better non-profit pricing.
• The ease of doing a report on someone cuts down on the IT man-hours to do website tracking for managers as we can do it from a central point whereas in the past (prior to Forcepoint/Websense) we would have to ghost their machine to look for activity as well as their local servers.

Incentivized

• Very costly per year
• Does a great job with 1:1 filtering on Chromebooks
• Safety Check checks student for possible self harm and alerts staff

Incentivized