Elastic Path vs. Shift4Shop

Elastic path is a cost-effectively product which bring the advanced capabilities to enable business to drive a better customer experience. The ecommerce solution is very clean and it is built heavily using open source tools.Elastic path ecommerce is definitely a strong competitor which would fit for any retailers / telco's .

Incentivized

At this point I would recommend looking elsewhere - 8 years with a platform and finally have to switch due to the unreliability is not something a business likes to do! They should sell the platform to a company that actually cares about owning an ecommerce builder. Research Shift4 - the parent

• Easy for non-Java programmers to understand
• Comes with a lot of built-in functionality

Incentivized

• In my opinion, charge you too much for what it is worth
• In my opinion, tech support is always blaming client and end up fixing it own issues
• In my experience, make you believe client is important

• Product management tool should be assesible over web.
• Versioning of catalog items would a nice feature to have.

Incentivized

• Page structure is all over the place. It can be difficult to find where to go to make page edits.
• Base platform isn't very robust and requires multiple add-ons in order to add CRM, Taxes, and other capabilities
• Reporting isn't very strong, necessitating outside analytics
• File system is also pretty wonky and feels very primitive
• Customer service and technical help leaves MUCH to be desired.
• Not as many supported add-ons/plug-ins as other platforms, and many of them cost additional fees. Many of them also don't seamlessly integrate, meaning you'll need to dev the integration yourself.
• In general, what you see in the WYSIWYG is not what you get.
• Order System is not very intuitive for the modern era

Incentivized

Team now has skill using Elastic Path

Incentivized

Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.

If you are looking for ultra basic interface ...

regular updates braking our site

You always manage to fins someone, but, in my experience, resolving issues are not an easy task. Why do we pay for a service , and then spend time trouble shooting constantly with them ?? In my experience, they eliminate features , send you an email what you can use instead, with instructions most people cant do without an IT guy . It feel more like an open source than a true integrated service.

Initially it was difficult to manage the UI to the client, and then hard to change anything , unless you used the boring and too generic templates . Their template selection is very limited , that are basically all the same with different background images and colours . If you are unfortunate to have been a long-time client, you will have to completely rebuild your store, because old templates are not supported anymore

As a system integrator here are my thoughts -- Elastic path is one of best ecommerce tools, which would fit any retailer/ telcos business needs. The software architecture is well thought through and it is built with open source tools, the Ecommerce application is easily extensible and it enables clients to get there E-commerce application in less time. We have evaluated other products like ATG ecommerce, WCS, Magento. Elastic path is definitely a briliant ecommerce product which I would recommend to any clients.

Incentivized

We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!

• The positive impact was quick development time

Incentivized

• We have seen an increase in sales of 440% since starting with 3D cart.
• We find that the 3D features of promotions, coupon codes, rewards points all make customers want to come to us or come back to us.
• They made mobile conversion pretty easy, and our mobile traffic went from 33% to 54%.

Incentivized