Eleveo vs. Jiminny

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Eleveo
Score 9.5 out of 10
N/A
Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.N/A
Jiminny
Score 8.7 out of 10
N/A
Jiminny helps commercial teams maximize their revenue through conversation intelligence. Jiminnycan record, transcribe and analyze conversations, giving users access to customer insights and full visibility into performance. Jiminny also helps to turn great sales leaders into great sales coaches, enabling users to drive change across sales teams with the goal of building high performing revenue generating teams.
$85
per month per user
Pricing
EleveoJiminny
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EleveoJiminny
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
EleveoJiminny
Features
EleveoJiminny
Conversation Intelligence Software Features
Comparison of Conversation Intelligence Software Features features of Product A and Product B
Eleveo
-
Ratings
Jiminny
7.2
3 Ratings
10% below category average
Speech-to-Text Transcription00 Ratings7.23 Ratings
Keyword Detection00 Ratings6.83 Ratings
Sentiment Analysis00 Ratings7.82 Ratings
Speaker Diarization00 Ratings5.93 Ratings
Call Recording Playback00 Ratings8.63 Ratings
Call Summarization00 Ratings7.63 Ratings
Conversion Metrics00 Ratings5.93 Ratings
Keyword Search & Retrieval00 Ratings6.63 Ratings
Call Tagging00 Ratings6.93 Ratings
Integration with CRM Systems00 Ratings8.82 Ratings
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EleveoJiminny
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Zoom Contact Center
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Clari
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Score 8.6 out of 10
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Calabrio WFM
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User Ratings
EleveoJiminny
Likelihood to Recommend
8.2
(6 ratings)
8.9
(5 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
EleveoJiminny
Likelihood to Recommend
Eleveo
Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.
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Jiminny
Jiminny is a really useful tool for logging all activity of the sales, customer success and other customer-facing roles. It allows you to watch calls on demand, skipping to certain areas or topics thanks to Jiminny's conversational intelligence tool. This is great for knowledge sharing and transparency, as well as providing opportunities for coaching and development. There is some room for improvement, for instance with its current use of AI and automations to make it easier for the sales reps to share summaries of their calls with their prospects or clients, as well as the wider team.
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Pros
Eleveo
  • Screen share software from other programs for others.
  • Volume control where I can share videos without the consequences of breaking audio or bad buffering.
  • A great camera where I can show myself and others without any evidence of bad camera or statics.
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Jiminny
  • Easy meeting access
  • Outgoing phone and text
  • Salesforce integration
  • Zoom integration
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Cons
Eleveo
  • The user to manipulate the tool has to full pass through training.
  • Support availability is low.
  • Complex project handling is also slow.
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Jiminny
  • It doesn't connect to all my meeting softwares automatically
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Usability
Eleveo
No answers on this topic
Jiminny
It is an intuitive user experience and overall pretty easy to navigate the platform. The embedded video recording for each video call is very useful, and the conversational intelligence elements that appear alongside, such as the themes and statistics are also very useful. You can easily navigate to the most important parts of calls, or the sections that you want to focus on.
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Support Rating
Eleveo
At the moment there is no reason to use the ZOOM support.
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Jiminny
No answers on this topic
Alternatives Considered
Eleveo
ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis.
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Jiminny
Jiminny beats out other competitors hands down.
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Return on Investment
Eleveo
  • Staff feels more equipped to handle calls well.
  • Follow up after calls have been more successful.
  • Benchmarking process improvements is easier.
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Jiminny
  • Jiminny allows us to 'remember' things that were said on previous calls both in terms of rapport building and deal negotiations that put us in a much better position with our clients.
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ScreenShots

Jiminny Screenshots

Screenshot of Jiminny integrates with an existing tech stack to capture the voice of an organization's prospects and customers, and analyze each conversation. Playback lets reps listen back to conversations and share snippets, and it introduces data-driven coaching to maximize team performance.Screenshot of Jiminny automatically scores all conversations through AI to help the user understand at scale where to improve rep performance, identify coaching opportunities and enhance every stage of the deal cycle.Screenshot of On Demand allows users to search by team, host, customer, transcribed words or phrases, call score, coach, deal value, and deal stage.Screenshot of Team Insights gives leaders a snapshot view of how their team is improving over time, drill into individual rep performance and identify coaching opportunities.Screenshot of The Jiminny mobile app allows users to access the Jiminny platform wherever, whenever. It empowers teams to maximize their coaching potential, deliver insights and drive increased revenue on the go.Screenshot of The Jiminny dashboard displays recent call recordings with what upcoming meetings the Jiminny Notetaker is scheduled to join, a company's live feed for playback activity, and what calls are trending this month.