eMaint CMMS vs. IFS Assyst

eMaint is well suited to larger facilities with dedicated scheduler/planners. Learning to navigate the database and create reports requires a dedicated resource. Part-time users often forget the process for entering data and navigating the database. In smaller organizations where multiple users enter assets, planned maintenance (PM) tasks and vendors, keeping standardization in the system formatting was difficult.

Incentivized

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.

Incentivized

• We like that eMaint is highly configurable. You can customize fields to meet your needs
• You can store and track documents and photos assigned to your assets
• You can run custom reports.
• Great customer service

Incentivized

• IT Asset Management and IT Service Management in one product
• ITIL framework
• Highly customisable service catalogue and processes
• Mature mobility product

• Functionality not delivered as promised - on usage of tab.
• QR code functionality.
• Friction between implementation team and marketing team that sold this to us.

Incentivized

• Service requests, incident, problem, and change management
• Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
• Axios help desk does is not knowledgable and does not follow up on reported incidents
• Training is incomplete - no real resources available except billable by the hour.

Incentivized

At this point, we are stuck with it. We can't afford a change at this point.

Incentivized

Customer support was always readily available, even when natural disasters were taking place.

Incentivized

eMaint was by far most the most comprehensive and customizable solution we looked at. The eMaint team was also extremely responsive and available during the selection process. The product training and conferences were very helpful for new user orientation and best practice learning. The customizable reports also allowed us to provide data to management in an easy to digest format

Incentivized

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.

• We easily track service events over multiple locations so we are able to save on costs
• Able to run asset lists for inspections
• Able to keep up with contracts' renewals and service costs

Incentivized

• Replacement of 3 systems with Axios assyst
• Integration with other enterprise systems