Emarsys vs. Pega Customer Service
Emarsys vs. Pega Customer Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Emarsys | N/A | Emarsys is a customer engagement platform that allows users to automate personalized campaigns across channels, based on each individual consumer’s behavior. The suite's capabilities include marketing automation, email marketing, customer engagement, customer intelligence and predictive recommendations. Emarsys is now part of SAP, since the December 2020 acquisition. | N/A | |
Pega Customer Service | N/A | Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition. | N/A |
Emarsys | Pega Customer Service | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Emarsys | Pega Customer Service | |
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Top Cons |
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Email & Online Marketing |
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Lead Management |
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Reporting & Analytics |
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Platform & Infrastructure |
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Emarsys | Pega Customer Service | |
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Small Businesses | Vbout Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | PFL Direct Mail Platform Score 9.3 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | PFL Direct Mail Platform Score 9.3 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Emarsys | Pega Customer Service | |
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Likelihood to Recommend | 7.3 (11 ratings) | 7.7 (2 ratings) |
Likelihood to Renew | 9.9 (2 ratings) | - (0 ratings) |
Ease of integration | 5.0 (1 ratings) | - (0 ratings) |
Emarsys | Pega Customer Service | |
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Likelihood to Recommend | SAP | Pegasystems |
Pros | SAP | Pegasystems |
Cons | SAP | Pegasystems |
Likelihood to Renew | SAP | Pegasystems No answers on this topic |
Alternatives Considered | SAP | Pegasystems |
Return on Investment | SAP | Pegasystems |
ScreenShots | Pega Customer Service Screenshots |