Nexonia, by Emburse, is a tool designed to streamline employee expense reporting. It is designed to increase visibility into spendings and make the expense tracking, approval, and reporting process paperless.
Nexonia was part of a merger with Certify in 2017 and is now part of the larger company formed from it and Chrome River, Emburse.
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Paycom
Score 8.5 out of 10
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Paycom supports HR and payroll with automated, employee-first technology that supports every stage of employment. Its single database enables seamless data management, to reduce errors, endless data entry and time-consuming administrative tasks.
We ultimately chose Paycom over Paylocity because we felt the user experience (both administrative and employee) was more intuitive. And we also felt an authenticity from all individuals at Paycom who met with us prior to our decision.
Very easy to upload & maintain all your expenses at the same place & the same time and its a very clean & clear user interface and supports various formats. many times we can approve the timesheets form our mobile itself and takes less time to submit the reports if asked to attach any missing reports and it is very easy to code the departments & Gl categories and also we have specific employee codes to search very fast & its easy to delete also if something is not requierd maybe Thank you payments stuff and etc and it is also detects if any duplicate transactions are uploaded & we can also ignore those specific transactions to avoid it in the next month's uploads and also we can download each and every month reports of all the list of employees who all are using this application and can find the approvers very easily in the settings tab and also we can change our approvers & can change the proxy approver also and we can verify if any connection failures are happening in if any reports are having failure message and we have all types of card uploaded like manual cards & corporate cards & Amex cards & easy to reject if any missing details to be added by employees
It's very mobile friendly, especially for people that aren't tech savvy. We have an aged workforce where we were really concerned about how they would adapt, going from the comfort of using paper to a mobile and online application. But the training was really easy and the adaptation has been simple for us as a company.
I would say the communication post-implementation is amazing. Allie is our representative. She's amazing. Caitlin is amazing. I just met Travis last week at the office. Amazing. The communication is great and helpful, so if one of the team members don't have the answer, they can just jump in. For instance, I was on a call with Caitlin yesterday and she was like, "I'm not really sure about this answer. Let me see if I can go run it byTravis." I know he's on another call and instead of him saying blah, blah, he came over and looked at the screen and was like, do this, do this. It's a little different. So I would say the customer service is the best.
Synchronisation errors list should be available to download
Synchronisation fails for whole timesheet when there is one error and we need to hunt for the particular one. It will be better if it fails only the one that has errors
Downtime during monthend close timelines occasionally
I think that when we do need a response back, which is very unlikely from the contact about something that's happening or going on, it can take a little long to get back to us. Longer than we would like because obviously it's an emergency to us, but we understand they have tons of emergencies they have to solve. But I think that's the only aspect.
I know from a payroll standpoint, which I'm not really privy to because I don't work on the payroll side, there have been some little hiccups that about certain formulas used, certain credits being issued that we've already filed for tax credits that we filed for. So I know that my CFO's already on top of it and pay comes on top of it as well and it's getting resolved, but obviously that's a big issue that needs some work there.
Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.
The interface is very intuitive, you can navigate it pretty well. Everything's pretty much spelled out and the features just flow really well. They make it easy for you to go back and forth with the UX/UI type of interface. So I think it was built pretty well.
I was not talking directly with the customer support. My understanding was that, there was some maintenance on the platform but it was never inconvenient for employee or during pick time when employee would put their expenses in the tool. To that extent, I think the support for Nexonia is correct
Our TSR has been wonderful to work with. Every step of the way he was quick to respond and answer any questions we had. I knew I could reach him at any time (day or night) and he would be available to assist. Implementing a new HRIS system is obviously a huge task and I contribute all our success to our rep Kurt! Of course, with any implementation, there were bumps along the way and issues. But I always knew we would work as a team to get those issues figured out. Working in the Paycom system has been smooth and easy to learn and I enjoy the employee self-service interface. Our managers have had positive things to say and are all excited about the changes we have been able to make to our organization due to Paycom being implemented.
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
As mentioned earlier in the several questions, Emburse Nexonia is easy to use compared to all the above applications. Integration is easy and plenty of automation opportunities in Emburse Nexonia. Capturing a time sheet is an additional option that no other application has this feature which is a key aspect in any org. to do variance analysis.
We really only had Paychecks and that was our biggest problem is that with several different companies, it was very hard If you had a salary employee and didn't terminate them in the prior company, they get paid twice, so this has really been definitely a big help for us.
I think our fiscal team who handles the ROI would say that it has had a negative impact just because a lot of stuff is a la carte and we weren't aware of that before we went into a business relationship with Paycom. So I think it's had a negative impact.
