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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eMite

    Score5.8 out of 10
    N/AeMite is a BI tool from Australian company Prophecy International. The tool is designed to integrate with contact center software or ITSM software to present easily to understand analytics dashboards.N/A

    Jaspersoft

    Score6 out of 10
    N/AJaspersoft commercial edition is an embedded business intelligence suite designed to be built-into SaaS products as an integrated reporting engine. It provides reports and dashboards for customer-facing applications without requiring app developers to build their own reporting engine.N/A
    Pricing
    eMiteJaspersoft
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    eMiteJaspersoft
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsJaspersoft offers flexible pricing for ISVs and SaaS per customer or by CPU core.
    More Pricing Information
    Community Pulse
    eMiteJaspersoft
    Considered Both Products
    Prophecy International
    No answer on this topic
    Cloud Software Group
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    71%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    83%
    Implementation went as expected
    5 Answers
    Features
    eMiteJaspersoft
    BI Standard Reporting
    Comparison of BI Standard Reporting features of eMite and Jaspersoft
    Feature
    eMite
    8.7
    1 Ratings
    6% above category average
    Jaspersoft
    7.6
    100 Ratings
    7% below category average
    Pixel Perfect reports8.01 Ratings7.687 Ratings
    Customizable dashboards9.01 Ratings7.588 Ratings
    Report Formatting Templates9.01 Ratings7.886 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of eMite and Jaspersoft
    Feature
    eMite
    9.0
    1 Ratings
    12% above category average
    Jaspersoft
    7.4
    98 Ratings
    8% below category average
    Drill-down analysis10.01 Ratings7.289 Ratings
    Formatting capabilities9.01 Ratings7.397 Ratings
    Integration with R or other statistical packages8.01 Ratings00 Ratings
    Report sharing and collaboration9.01 Ratings7.781 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of eMite and Jaspersoft
    Feature
    eMite
    9.0
    1 Ratings
    9% above category average
    Jaspersoft
    7.7
    101 Ratings
    6% below category average
    Publish to Web9.01 Ratings7.176 Ratings
    Publish to PDF10.01 Ratings8.799 Ratings
    Report Versioning10.01 Ratings7.759 Ratings
    Report Delivery Scheduling9.01 Ratings7.582 Ratings
    Delivery to Remote Servers7.01 Ratings7.562 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of eMite and Jaspersoft
    Feature
    eMite
    8.7
    1 Ratings
    9% above category average
    Jaspersoft
    7.7
    72 Ratings
    4% below category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)9.01 Ratings8.472 Ratings
    Location Analytics / Geographic Visualization8.01 Ratings7.153 Ratings
    Predictive Analytics9.01 Ratings00 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of eMite and Jaspersoft
    Feature
    eMite
    8.0
    1 Ratings
    6% below category average
    Jaspersoft
    8.1
    98 Ratings
    5% below category average
    Multi-User Support (named login)8.01 Ratings8.194 Ratings
    Role-Based Security Model8.01 Ratings8.192 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)9.01 Ratings8.588 Ratings
    Single Sign-On (SSO)7.01 Ratings7.773 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of eMite and Jaspersoft
    Feature
    eMite
    8.5
    1 Ratings
    10% above category average
    Jaspersoft
    6.6
    64 Ratings
    15% below category average
    Responsive Design for Web Access8.01 Ratings7.959 Ratings
    Mobile Application9.01 Ratings5.528 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile9.01 Ratings8.141 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of eMite and Jaspersoft
    Feature
    eMite
    8.0
    1 Ratings
    3% above category average
    Jaspersoft
    7.6
    90 Ratings
    2% below category average
    REST API9.01 Ratings7.981 Ratings
    Javascript API9.01 Ratings8.062 Ratings
    iFrames7.01 Ratings7.754 Ratings
    Java API8.01 Ratings8.155 Ratings
    Themeable User Interface (UI)9.01 Ratings6.558 Ratings
    Customizable Platform (Open Source)6.01 Ratings7.760 Ratings
    Best Alternatives
    eMiteJaspersoft
    Small Businesses
    Cyfe
    Score4 out of 10
    Cyfe
    Score4 out of 10
    Medium-sized Companies
    Qlik Cloud Analytics (Qlik Sense)
    Score8.2 out of 10
    Qlik Cloud Analytics (Qlik Sense)
    Score8.2 out of 10
    Enterprises
    Jaspersoft Community Edition
    Score7 out of 10
    Jaspersoft Community Edition
    Score7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    eMiteJaspersoft
    Likelihood to Recommend
    9.0
    (1 ratings)
    7.3
    (119 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (23 ratings)
    Usability
    9.0
    (1 ratings)
    7.9
    (16 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    7.0
    (3 ratings)
    Support Rating
    10.0
    (1 ratings)
    7.0
    (26 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (4 ratings)
    Online Training
    -
    (0 ratings)
    6.5
    (7 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.8
    (15 ratings)
    Configurability
    -
    (0 ratings)
    7.0
    (2 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.0
    (1 ratings)
    Data Sources
    -
    (0 ratings)
    8.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    7.0
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    8.0
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (2 ratings)
    User Testimonials
    eMiteJaspersoft
    Likelihood to Recommend
    Prophecy International
    eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.
    Incentivized
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    Cloud Software Group
    It is well suited for the fact of scalability itself and the breadth of features this application has in order to make the migration from legacy systems to the newer different versions more seamless and effective. Data integrity and security are the main aspects of this tool which does not lose their value when doing day-to-day operations for data mapping.
    Incentivized
    Read full review
    Pros
    Prophecy International
    • Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
    • Data Visualization with simple and efficient reports.
    • Robust real-time reporting.
    Incentivized
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    Cloud Software Group
    • TIBCO Jaspersoft allows you to embed reports into your own application, which gives users the feeling they are using a single product.
    • TIBCO Jaspersoft Studio allows for more advanced report development, such as adding subreports, drilldown to detail reports, images, page headers, page footers, maps, and more.
    • TIBCO's Jaspersoft Domain Designer is very easy to use and navigate.
    Incentivized
    Read full review
    Cons
    Prophecy International
    • With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
    • Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
    • Interactive Data Visualization needs to be implemented.
    Incentivized
    Read full review
    Cloud Software Group
    • One of the issues we found during our implementation was that the reporting software would work faster for certain data sources and not the others. Extracting CSVs and XML was slower in comparison to JSON in our experience.
    • Jaspersoft Studio was the main IDE we used for development. Built atop the Eclipse IDE, we found that the tool was really resource intensive and generally take long time to initialize.
    Incentivized
    Read full review
    Likelihood to Renew
    Prophecy International
    No answers on this topic
    Cloud Software Group
    JasperSoft has been amazing. It is well documented, fast, and transparent in how it functions. We have been very confident in JasperSoft in every aspect of our business and offerings where we've used it. On top of that, their improvements to the product have been fantastic. I am really looking forward to seeing where they take their product and how we can leverage that to please our clients
    Incentivized
    Read full review
    Usability
    Prophecy International
    1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.
    Incentivized
    Read full review
    Cloud Software Group
    I think it's a tool well suited for a software developer. Others with less coding skills could struggle somewhat with the tool. I find java a little unforgiving as a language for expressions and not very user friendly for the technically dis-inclined. Sometimes the numeric conversions cause issues (who knew that 0 and 0.0 would cause different things to happen). Previous experience with a reporting tool that used visual basic for its' expressions that I found much simpler to use. On the other hand, java is so widespread, you can easily google the syntax to accomplish what you need to do.
    Incentivized
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    Reliability and Availability
    Prophecy International
    No answers on this topic
    Cloud Software Group
    We've never had an outage of the software itself. If it was unavailable, it was due to a network outage, not a problem with Jasper.
    Incentivized
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    Performance
    Prophecy International
    No answers on this topic
    Cloud Software Group
    Complex reports on heavy data load may take considerable amount of time. We have experinced some latencies/misfires regarding to this.
    Incentivized
    Read full review
    Support Rating
    Prophecy International
    Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.
    Incentivized
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    Cloud Software Group
    They have a great customer support ticketing system in which they always respond same-day. They offer conference calls with srcreensharing as well in order to better understand your issues.
    I wish that the lower level support access came with more than just 12 cases per year though as this makes us less likely to reach out for questions on things that we then instead try to solve ourselves which results in loss of time in trying to acquire new features and or solve a problem.
    Incentivized
    Read full review
    In-Person Training
    Prophecy International
    No answers on this topic
    Cloud Software Group
    It did the job of getting us to our deadline we set for ourselves for initial launch. The customer we launched the product for was also there to learn about it at the same in order to better understand the capabilities. This helped greatly so that the customer was on the same page on what was possible when using jaspersoft. I think most people would not want their customers aware the product they are using is third-party but in this case it was a new experience for us both and so as we learned more about jaspersoft, we both had better communication on what the future road map was for their business needs in BI.
    Incentivized
    Read full review
    Online Training
    Prophecy International
    No answers on this topic
    Cloud Software Group
    Resources available in the TIBCO Knowledge Base are covering almost everything. They are well organized, and covering almost every possibility. There is always the change to get back to the TIBCO support or to the dedicated Customer Success Manager whenever something very specific or bound to a customization is not covered.
    Incentivized
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    Implementation Rating
    Prophecy International
    No answers on this topic
    Cloud Software Group
    Having just completed an upgrade to the latest version of Jaspersoft, I am happy to say their support was very good. There were a couple of small challenges which were not easily resolved, but they were primarily related to the fact that we had skipped updates for a couple of versions. The current update procedures assumed we were upgrading from the prior latest version (6.4) to to the new version (7.1).
    Incentivized
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    Alternatives Considered
    Prophecy International
    eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.
    Incentivized
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    Cloud Software Group
    When looking at the different features of these reporting engines, and what we were going to be using it for, the answer seemed clear. Jasper offered exactly what we were looking for, and did so for a price that we were happy with. For a scalable, feature-rich reporting engine that doesn't break the bank, Jaspersoft is the way to go.
    Incentivized
    Read full review
    Scalability
    Prophecy International
    No answers on this topic
    Cloud Software Group
    We haven't really started to explore the scalability of the product as yet, but in terms of existing deployments it has done what we need it to do.
    Incentivized
    Read full review
    Return on Investment
    Prophecy International
    • Reaching out to the granular data.
    • Easy to make business decisions.
    • Increases productivity.
    Incentivized
    Read full review
    Cloud Software Group
    • When we demo our Jaspersoft environment to potential clients, their eyes light up and they sit up in their chairs a bit more. A lot of our meetings have ended with with the client very interested in our product due to Jaspersoft.
    • Our existing clients have been very satisfied with the adhoc features of Jaspersoft. We've been able to provide them better access to their data on their terms instead of ours. Of course this turns into a huge win for us.
    • We've always used SQL Server Reporting Services to deliver our reports to our clients. Converting to Jaspersoft has allowed us to generate the reporting layer that our clients demand. They no longer feel like they are settling for what we offer.
    Read full review
    ScreenShots

    Jaspersoft Screenshots

    Screenshot of Report DesignScreenshot of Ad-hoc ReportingScreenshot of Mobile ReportingScreenshot of Dashboard