TrustRadius
TIBCO Jaspersoft Review 26 of 99
TIBCO Jaspersoft Review: "Jaspersoft in a high demand 24/7 operation"
https://www.trustradius.com/business-intelligence-biTIBCO JaspersoftUnspecified7.5236101
Gerald Meachem profile photo
Updated March 08, 2018

TIBCO Jaspersoft Review: "Jaspersoft in a high demand 24/7 operation"

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TIBCO Jaspersoft

  • We embed TIBCO Jaspersoft into our commercial application(s) that we sell to customers
  • We use TIBCO Jaspersoft for print-ready, pixel-perfect reporting
We provide drug information systems (aka pharmacy systems) for hospitals across Canada and the US. Jasper is primarily producing printed reports for users. The reliability of the report server is very important as a high number of the reports generated are operational in nature and not just informational. They use the reports to do their jobs on a daily basis. If the reports do not generate, we will often receive a call within an hour or so.
  • Support is excellent - very quick response time and good information.
  • Report server seems to run quickly and reliably without much attention.
  • Training material readily available.
  • Significant ability to customize the product
  • I would like to see an administrator dashboard in the report server tool to monitor report generations, report failures, currently running reports with ability to kill long running reports, etc.
  • GUI access to the many, many settings that can be added/tweaked on the report server.
  • I would like to see easier access to add functions within the report without writing an external jar file. we don't use java on a day to day basis so I found the process of adding a custom library of functions a little awkward. We also allow our users to make copies of our reports to customize on their own. Since they are non-technical, the process of writing a function for themselves is usually over their heads.
  • Our customers are very much missing the ability to select specific fields from a print-ready report display and export to Excel. Our previous product had it and we hear it from everyone as we replace it. Current export of a print-formatted report to Excel tries to render it so it looks visibly the same, but it just ends up unusable for any sort of normal spreadsheet usage.
The price of the product and support agreement was the attraction for us. The nature of the licensing agreement was much more friendly than our previous experience.
These types of considerations don't usually come up until you run into a roadblock. And I suppose it says something that we have not run into one yet. There always seemed to be a different approach to take as we implemented such that we have not run into any problems that could not be overcome. We only have two different datasource options, we dictated the platform for the report server, and we left the report server using the default application server and repository database so we are not likely one of the more demanding architectures.
This is something we have little experience in yet, but are happy to see that the product seems to support that well. We do have a cloud offering and appreciate the ability to have clear separation between customers.
We were using Actuate e-reporting. The product suited our needs but the vendor was difficult to work with as far as licensing and contract issues. Also relatively much more expensive. We didn't actually even evaluate BIRT as a replacement due to the poor relationship. So I can only really compare to the e-report designer/iportal/iserver combination. We found the architecture to be very similar. We found Actuate's report server software to be better for monitoring job executions which was quite important to us. We found the designers to be similar in quality. Jasper studio seems to be less mature, but more feature rich. However some of the features don't quite work as expected. We found more things could be accomplished with Jasper without resorting to writing code. We were somewhat surprised by the lack of Jasper's support for printing to printers, but in the end it has not been an issue and was easily worked around. The support and ease of generating PDFs from Jasper is quite good.
We evaluated Pentaho as well on the road to a replacement. We found it to be similar to Jasper but felt Jasper had the edge with exposure and install base.
I found Jasper to be quite flexible. Many ways to do things. The server side seems pretty robust. I found it to be a little on the complex side for developing reports. Some of the expression language has unexpected behavior that a more polished product likely would not have. Unless you are a developer or technical by nature, Studio report designer may not be for you. The tables work quite well though.

TIBCO Jaspersoft Feature Ratings

Pixel Perfect reports
7
Customizable dashboards
Not Rated
Report Formatting Templates
Not Rated
Drill-down analysis
Not Rated
Formatting capabilities
7
Report sharing and collaboration
Not Rated
Publish to Web
Not Rated
Publish to PDF
8
Report Versioning
Not Rated
Report Delivery Scheduling
Not Rated
Delivery to Remote Servers
Not Rated
Pre-built visualization formats (heatmaps, scatter plots etc.)
Not Rated
Location Analytics / Geographic Visualization
Not Rated
Multi-User Support (named login)
7
Role-Based Security Model
7
Multiple Access Permission Levels (Create, Read, Delete)
7
Single Sign-On (SSO)
Not Rated
Responsive Design for Web Access
Not Rated
Dedicated iOS Application
Not Rated
Dedicated Android Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
REST API
7
Javascript API
Not Rated
iFrames
Not Rated
Java API
Not Rated
Themeable User Interface (UI)
Not Rated
Customizable Platform (Open Source)
Not Rated

Support

8
Support has been very responsive, and very helpful in my experience. They are quick to respond initially and quick to respond to followup questions/information. They provide solutions or workarounds quickly. If the answer is a "working as designed" sort of response, they provide a very thorough reason why. The support portal is easy to use.

TIBCO Jaspersoft Customer Support Pros and Cons

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

TIBCO Jaspersoft Support

Premium Support

Yes - We support multiple customers of healthcare software frequently operating in a 24X7 environment. We need to be able to provide solutions to problems with a very quick turnaround.

Bug Resolution

Using TIBCO Jaspersoft

Usability

7
I think it's a tool well suited for a software developer. Others with less coding skills could struggle somewhat with the tool. I find java a little unforgiving as a language for expressions and not very user friendly for the technically dis-inclined. Sometimes the numeric conversions cause issues (who knew that 0 and 0.0 would cause different things to happen). Previous experience with a reporting tool that used visual basic for its' expressions that I found much simpler to use. On the other hand, java is so widespread, you can easily google the syntax to accomplish what you need to do.

Usability Pros and Cons

ProsCons
Technical support not required
Difficult to use
Slow to learn
Feel nervous using
Lots to learn

Easy Tasks

  • adding simple changes to table based reports through the screen viewer is quite nice. sorting, filtering, hiding and showing columns, etc. Also the ability to save those changes as a new report format.
  • the timezone shifting on dates and times printed on the report was surprisingly easy. we were using TIMEZONE WITH LOCAL TIMEZONE database types with Oracle to accomplish the timezone shifting for us, but Jasper accomplishes the same thing with any date/time data type.
  • comparing report changes from one version to the next. Since the report is all XML, it's a simple visual diff.

Difficult Tasks

  • Determining what reports are currently executing without diving into the API, and creating your own UI to manage them.

Mobile Interface Availability and Impressions

Yes, but I don't use it