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TIBCO Jaspersoft Review: "Embedded BI for All"
https://www.trustradius.com/business-intelligenceTIBCO JaspersoftUnspecified7.5235101
September 19, 2018

TIBCO Jaspersoft Review: "Embedded BI for All"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version
Jaspersoft Enterprise Edition

Overall Satisfaction with TIBCO Jaspersoft

  • We embed TIBCO Jaspersoft into our commercial application(s) that we sell to customers
  • We use TIBCO Jaspersoft for print-ready, pixel-perfect reporting
We use Jaspersoft primarily as our embedded reporting module within our own SaaS offerings.

The major benefit we found as a company when choosing to license a third party reporting system was that Jaspersoft gives us greater opportunity to focus on our own product growth. The reporting offered through Jaspersoft allows us to use them within our own applications so that we do not have to use resources to develop our own suite of reporting offerings. We had many client requests for pixel perfect reporting as well as ad hoc use of their own data and not enough resources to expend on the effort; Jaspersoft fulfills both of these requests. For my own work, the Jaspersoft domain and ad hoc abilities allow me, a non-developer, to be able to analyze data without the middleman help of a developer to get me the information. My own support level has increased as I am abler now to better service clients due to the greater expose and ease I am able to gather client data and give feedback.
  • Modern looking reporting - (many other products are still archaic looking in their default selections)
  • Quick time-to-market turn-around from concept to reality when creating a report
  • Listens to customer feedback for future features - this, I believe, has greatly shaped some of the upgrade features we have seen of late that have brought the level of usefulness up for Jaspersoft and ease of use for non-developer users
  • Full customization of reports with scheduling and many different formats available (I mention this because some other products had limited export format options)
  • If you do not have a proper hardware set up, report run-time can be slow and take up a lot of resources in a shared stack. You must fine tune a lot of set up for DB servers in order to get that perfect runtime for end users
  • Users with very slow connections/not close to runtime locale of reporting server can have very slow experiences with reports
  • It is a large learning curve to gain that best-practice knowledge of using DB. This is understandable for most products. I wish that Jaspersoft had better documentation for this in the form of more shared examples in order for users to gain better business practice-use of the product. We struggled with many trial and error methods until finding those perfect solutions.
It has made some of our applications stand out from competitors as our reporting engine offerings are much more advanced.
It has allowed us to use our developers for our main products and not have to share with the BI requests. Now all of our reporting requests have gained in demand and we are making ourselves as a company more sought after with our reporting edge.
  • Jaspersoft Standard Support or Professional Standard Support for AWS (12 annual cases)
As a software company, we have to deal with a lot of changes within the industry tools in terms of upgrades and changes in support for products. Jaspersoft is perfect in that there is not a single way to use/implement which allows us to spend less time working on the integration.
Privacy is of the utmost importance for our clients and so we value the security offerings in the application which allows us to host many clients in a shared environment. This brings down our cost and maintenance support of the clients and their interaction with the application.
Well suited for formatting needs and specific export types.
Great for creating static scheduled reports because they are easily editable by non-developers.

Less suited for non-developer level users if looking for an ad hoc tool as I believe they still need to do more work in making the ease-of-use of their ad hoc tool so that it is more accessible to entry-level users to reporting software.

TIBCO Jaspersoft Feature Ratings

Pixel Perfect reports
10
Customizable dashboards
10
Report Formatting Templates
10
Drill-down analysis
10
Formatting capabilities
5
Report sharing and collaboration
2
Publish to Web
5
Publish to PDF
10
Report Delivery Scheduling
10
Delivery to Remote Servers
10
Pre-built visualization formats (heatmaps, scatter plots etc.)
7
Location Analytics / Geographic Visualization
1
Multi-User Support (named login)
9
Role-Based Security Model
9
Multiple Access Permission Levels (Create, Read, Delete)
10
Single Sign-On (SSO)
7
Responsive Design for Web Access
10
Dedicated iOS Application
6
Dedicated Android Application
6
Dashboard / Report / Visualization Interactivity on Mobile
6
REST API
7
Javascript API
10
iFrames
10
Java API
7
Themeable User Interface (UI)
10
Customizable Platform (Open Source)
10

Support and Training

Support

7
They have a great customer support ticketing system in which they always respond same-day.
I wish that the lower level support access came with more than just 12 cases per year though as this makes us less likely to reach out for questions on things that we then instead try to solve ourselves which results in loss of time in trying to acquire new features and or solve a problem.

TIBCO Jaspersoft Customer Support Pros and Cons

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None