Encompass from ICE Mortgage Technology vs. MineralTree

The system is great for loan origination and downline processing. The thing about Encompass is that it's only as good as its user so I can see where new loan originators or folks who are new to the system can have a huge disadvantage over somebody who is experienced with it. Of course, if you have experience with it it's the perfect tool. Compliance is also a big factor that Encompass does take advantage of. It communicates with various 3rd parties like Blend, appraisal management systems, Loanbeam, etc to help gather data where needed and keep files in compliance as needed. I don't know of any other case use for Encompass outside of loan origination.

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If you are looking to save time on recording transactions. This has been a great time saver, all transactions are easily reconciled and they are automatically posted in Netsuite.

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• The Web Center allows us to compete in our market and also allows us to continue to originate loans in markets where we don't have a physical originator.
• The software is easy to use so it allows us to train staff very quickly so they can start producing mortgages.
• I appreciate receiving information on upcoming updates well before they take place so that I can review the updates and inform the staff of changes they need to be aware of.

• Great Customer Service. Whenever there is an issue they are very responsive in helping with the issue.
• At the time it was cheaper than Bill.com for most of the same functionality.
• Integrated with QuickBooks relatively well.

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• Encompass is a powerful tool that is flexible and can be set up to meet your business needs. However, a guide of best practices in designing a workflow process would be a huge resource.
• A feature that would be helpful is the ability to easily create pop up boxes that could allow users to identify errors in data being entered in to fields and direct them to a solution to easily correct the error.

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• We had some improvements that wanted to be made but so far over the 2 years with them they have made the updates we wanted.

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Invested and believe the system will be able to meet our needs for years to come, plus we have confidence in the company, Ellie Mae.

some minor improvements would make a huge difference to me

No better support around

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Should have sent someone to become an admin prior to implementation.

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I am a long time user of Calyx software. I have loved using Calyx for most of my career. Early on, I did experience Encompass once and I felt it was too "management centric" at the time. After coming back to it now, I realize that my original feelings were more about distrust of my own management than the software itself.

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It doesn't. Hands down Bill.com is a better platform that over time has only gotten better.

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• Ellie Mae prepared itself well for TRID. We have been able to manage all of the changes using the configurable workflow to help all users understand the nuances of TRID.
• We have gone paperless saving us time in transporting files between users and allowing us to reduce time to close.
• Electronic signature of documents has allowed us to reach more borrowers.

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• Cost of AP.
• AmEx integration will allow us to accrue points on our card.

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