Engage Live Sales Dashboard vs. Freshchat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Engage Live Sales Dashboard
Score 10.0 out of 10
Small Businesses (1-50 employees)
The Engage Live Sales Dashboard is an HTML5, browser-based interface that enables users to log into and initiate real-time sales with their web-based visitors, prospects, customers and partners. From this central location users can share their availability (online status), manage real-time conversations in text/audio/video, track conversations, and monitor performance analytics that help them sell more. Users can also add widgets to their website that empowers visitors with the tools to easily…
$7
per user
Freshchat
Score 8.6 out of 10
N/A
A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.
$23
per month per user
Pricing
Engage Live Sales DashboardFreshchat
Editions & Modules
Engage Unlimited
$7.00
per user
Growth
$19
per month (billed annually) per agent
Pro
$49
per month (billed annually) per agent
Enterprise
$79
per month (billed annually) per agent
Offerings
Pricing Offerings
Engage Live Sales DashboardFreshchat
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$199 per installationOptional
Additional Details
More Pricing Information
Features
Engage Live Sales DashboardFreshchat
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Engage Live Sales Dashboard
-
Ratings
Freshchat
8.7
1 Ratings
1% below category average
Chat history and transcripts00 Ratings9.01 Ratings
Chat reporting00 Ratings8.01 Ratings
Chat and web analytics00 Ratings9.01 Ratings
Best Alternatives
Engage Live Sales DashboardFreshchat
Small Businesses
Gist
Gist
Score 9.6 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Engage Live Sales DashboardFreshchat
Likelihood to Recommend
-
(0 ratings)
9.0
(25 ratings)
Likelihood to Renew
-
(0 ratings)
9.5
(2 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Engage Live Sales DashboardFreshchat
Likelihood to Recommend
Engage
No answers on this topic
Freshworks Inc
its good app Freshdesk Messaging help me to contact the customer and contact the customer to inform my problem to solve it and is a good app and help full app and its easy to use uncomplicated and Freshdesk Helps me provide good quality to the customer and make customer feedback good for a company
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Pros
Engage
No answers on this topic
Freshworks Inc
  • Freshchat has been offering best-in-class chatbots that primarily focus on intent and engagement.
  • It is quite proactive and has rich media campaigns to segment and target audiences.
  • Freshchat is also one of my favorite software because it offers seamless integration with apps.
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Cons
Engage
No answers on this topic
Freshworks Inc
  • Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it.
  • The initial process of setting up a Freshchat account is a long one.
  • The billing is per member/month which can get expensive fast.
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Likelihood to Renew
Engage
No answers on this topic
Freshworks Inc
Because all my work is based on fresh disk
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Usability
Engage
No answers on this topic
Freshworks Inc
I think this is the best evaluation in my opinion
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Support Rating
Engage
No answers on this topic
Freshworks Inc
I think this is the right assessment in my opinion
Read full review
Implementation Rating
Engage
No answers on this topic
Freshworks Inc
I hope to show new users data because this can save a lot of time
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Alternatives Considered
Engage
No answers on this topic
Freshworks Inc
I have not used other messaging apps like Freshchat messaging. I did look at other options when evaluating if I would use Freshchat and it was apparent that Freshchat was the most cost-effective option with the highest potential for customization and the most features that would assist our customer service team the best.
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Return on Investment
Engage
No answers on this topic
Freshworks Inc
  • Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard.
  • Freshchat is a very reliable platform.
  • The platform has helped me in addressing the business problem of relying on poor modes of communication that delay the execution and resolving issues plaguing with our customers.
Read full review
ScreenShots

Engage Live Sales Dashboard Screenshots

Screenshot of Engage Live Sales DashboardScreenshot of Statistical Analysis of PerformanceScreenshot of Responsively Designed for MobileScreenshot of Share a Dedicated Sales Chat URL with Customers for Repeat BusinessScreenshot of Share Live Directories of Available Sales Reps