The best way to communicate
January 06, 2022

The best way to communicate

mohammed abbas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshdesk Messaging (Formerly Freshchat)

Dealing with delivery drivers to solve their problems


  • Talk to delivery drivers to solve order issues
  • Know the status of the delivery driver


  • You can add information about the sender
  • Enable access to users by search
  • It provides assistance in completing the work
  • It helps in maintaining the proper completion of work by communicating to find out the problems and trying to solve them and making sure that this is completed
I haven't used any products like Freshdesk Messaging

Do you think Freshchat delivers good value for the price?

Not sure

Are you happy with Freshchat's feature set?


Did Freshchat live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Freshchat go as expected?


Would you buy Freshchat again?


The delivery driver’s bag may not be enough for the request, so he starts using the program to contact me to add another driver

Using Freshdesk Messaging (Formerly Freshchat)

1000 - dispatch
customer care

2 - Show new users data
  • Delivery drivers support
  • Indirect customer support assistance
  • Solve orders problems
  • Indirect seller support
  • Determine the order number
  • Close the chat depending on the reason
  • Seller support to save the order
The problems we encounter when using are solved, but it takes a lot of time

Evaluating Freshdesk Messaging (Formerly Freshchat) and Competitors

  • Product Usability
Compatibility of the product with the needs
I am not sure about this

Freshdesk Messaging (Formerly Freshchat) Implementation

I hope to show new users data because this can save a lot of time
Yes - Vocational training Usage tests Regulated use Review and rate for use
Not sure - Regular improvement of use
  • Failure to receive messages or delay in arriving
  • No sound for notifications

Freshdesk Messaging (Formerly Freshchat) Support

I think this is the right assessment in my opinion
Good followup
Knowledgeable team
Problems get solved
Support understands my problem
Support cares about my success
Slow Resolution
Slow Initial Response
no It is not in my power
Yes - It was resolved to my satisfaction but not in time That took a lot of time
I am not sure of the answer to this question

Using Freshdesk Messaging (Formerly Freshchat)

I think this is the best evaluation in my opinion
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using


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