Overall Satisfaction with Freshchat
This is a great live chat software for businesses of all sizes. Moreover, Freshchat includes all modern features that entirely transform your customer experience and also helps in toning your business. Altogether, the end-user experience is great because it is very smooth and streamlined. Also, the support team of Freshchat is always responsible for any type of query. I am [receiving] fantastic services from this tool because it is a completely reliable tool.
- Freshchat has been offering best-in-class chatbots that primarily focus on intent and engagement.
- It is quite proactive and has rich media campaigns to segment and target audiences.
- Freshchat is also one of my favorite software because it offers seamless integration with apps.
- Freshchat is one of the best platforms, but still there are certain areas that require further improvement in order for the platform to become flawless.
- I feel that the automated system in Freshchat is comparatively slow and due to this, it does not respond well according to all the requirements.
- There are certain features in Freshchat which are not available for everyone and they can only be accessed by those who are paying the highest pricing tier.
- It has intelligent load balancing and routing abilities.
- Freshchat allows clients to collect all the client information and sort the discussions for motivations behind reasonable assumptions from any and every conversation.
- It incorporates well with outsider applications and this upgrades its client interface as well.
The interface of Freschat is quite well designed and structured which is not sluggish to use at all. Also, it has a very easy-to-use interface which makes it easy for the users to operate it. Other than that, Freshchat encompasses all the amazing features of contacting the customers in different new ways to get more conversions and leads through communicating with them effectively.
Do you think Freshchat delivers good value for the price?
Are you happy with Freshchat's feature set?
Did Freshchat live up to sales and marketing promises?
Did implementation of Freshchat go as expected?
Would you buy Freshchat again?
I would recommend Freshchat because it is very handy when it comes to handling and operating with a small team. I have always had a pretty smooth messaging experience with Freshchat and this is the basic reason why I am vouching for the product. In my opinion, it greatly helps in the promotion of brands due to amazing tracking features which help in telling your performance and facilitates in identifying the adequate leads for the brand, which in my opinion is extremely beneficial in the long run.