Catch new customers through the leading live chat software
August 02, 2021
Catch new customers through the leading live chat software
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshchat
This is a great live chat software for businesses of all sizes. Moreover, Freshchat includes all modern features that entirely transform your customer experience and also helps in toning your business. Altogether, the end-user experience is great because it is very smooth and streamlined. Also, the support team of Freshchat is always responsible for any type of query. I am [receiving] fantastic services from this tool because it is a completely reliable tool.
- Freshchat has been offering best-in-class chatbots that primarily focus on intent and engagement.
- It is quite proactive and has rich media campaigns to segment and target audiences.
- Freshchat is also one of my favorite software because it offers seamless integration with apps.
- Freshchat is one of the best platforms, but still there are certain areas that require further improvement in order for the platform to become flawless.
- I feel that the automated system in Freshchat is comparatively slow and due to this, it does not respond well according to all the requirements.
- There are certain features in Freshchat which are not available for everyone and they can only be accessed by those who are paying the highest pricing tier.
- Invoice creation.
- To-Do lists.
- Time management.
- Data security.
- It has intelligent load balancing and routing abilities.
- Freshchat allows clients to collect all the client information and sort the discussions for motivations behind reasonable assumptions from any and every conversation.
- It incorporates well with outsider applications and this upgrades its client interface as well.
The interface of Freschat is quite well designed and structured which is not sluggish to use at all. Also, it has a very easy-to-use interface which makes it easy for the users to operate it. Other than that, Freshchat encompasses all the amazing features of contacting the customers in different new ways to get more conversions and leads through communicating with them effectively.
Do you think Freshchat delivers good value for the price?
Yes
Are you happy with Freshchat's feature set?
Yes
Did Freshchat live up to sales and marketing promises?
Yes
Did implementation of Freshchat go as expected?
Yes
Would you buy Freshchat again?
Yes