What users are saying about
9 Ratings
9 Ratings
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Score 7.9 out of 101

Likelihood to Recommend

Freshchat

Freshchat is recommended if you are looking for a chat tool. It is very easy to add it to your website and the SDK for mobile devices works very well. Whatsapp integration could be better. It depends on the Whatapp crew and the customer needs to buy the Whatsapp API.
Marcelo Araujo profile photo

Pros

Freshchat

  • Integrates with Freshdesk FAQs you've already created.
  • Integrates with canned responses you've already created.
  • Has a similar user experience to Freshdesk.
Chianne Shepherd profile photo

Cons

Freshchat

  • AI bot functionality was still under development when we started. It is not a very mature product yet. It would be great if this was added to ease our manpower.
  • Reporting could be done much better and more in-depth
  • Support for react native apps could be improved. It often gives issues.
Jitesh Dugar profile photo

Alternatives Considered

Freshchat

It's a cloud solution, and now I'm able to attach files using Freshchat.
Maysa Rodrigues profile photo

Return on Investment

Freshchat

  • Generate new leads
  • Integrations
  • Whatsapp integration can make the negotiation more difficult.
Marcelo Araujo profile photo

Pricing Details

Freshchat

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$15*

* per Agent

Freshchat Editions & Modules

Edition
Blossom$151
  1. Per Agent
Additional Pricing Details

Add comparison