Likelihood to Recommend
Freshchat is recommended if you are looking for a chat tool. It is very easy to add it to your website and the SDK for mobile devices works very well. Whatsapp integration could be better. It depends on the Whatapp crew and the customer needs to buy the Whatsapp API.
- Integrates with Freshdesk FAQs you've already created.
- Integrates with canned responses you've already created.
- Has a similar user experience to Freshdesk.
- AI bot functionality was still under development when we started. It is not a very mature product yet. It would be great if this was added to ease our manpower.
- Reporting could be done much better and more in-depth
- Support for react native apps could be improved. It often gives issues.
Return on Investment
Premium Consulting/Integration Services
Entry-level set up fee?
* per Agent
Freshchat Editions & Modules
- Per Agent