| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshchat | Score7.7 out of 10 | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $0 per month free for up to 10 agents |
| Freshchat | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| ||||||||||
| Offerings |
| ||||||||||
| Entry-level Setup Fee | Optional | ||||||||||
| Additional Details | — | ||||||||||
| More Pricing Information | |||||||||||
| Freshchat | |
|---|---|
| Considered Both Products | Chose Freshchat It's easy for chat communication and creating conversations for e-commerce support. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Freshchat Making customer journey flow sets it apart from others, it's easy , covers all possible scenarios for a customer journey. The triggers, conditions and actions are well designed. We love the set delay features, helps us reach customer after some time if certain action is taken. … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Freshchat selected to tie in with our main ITSM tool, and as such we did not on this occasion survey the market place Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Freshchat We have used a self-developed solution for the same purpose with full in-house development however the features vs the value that freshchat provided were worth the selection, freshchat achieved overall better performance and received gemerally more praise, some key advantages … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Freshchat Most of our customers prefer to use the Slack app. They also prefer to use it to communicate directly with our Client Success Team for strategic questions/consulting rather than using it to escalate support related issues. Freshchat is great because having it directly in the UI … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Freshchat Freshchat stands out as a strong live chat and messaging solution, especially for live customer support. Compared to Zendesk Explore, which is a tool specifically designed for analytics and reporting. Freshchat is designed for instant communication with customers, making it a … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Freshchat Its under the same company Freshworks which allows integrations Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Freshchat Only did a preliminary investigation as were a Freshdesk user prior, so was an extension of the great offering from Freshdesk Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Freshchat I haven't used any products like Freshdesk Messaging Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Freshchat because i found Freshdesk is very easy in using , have a usability way , and can show me the priority of the chats easily , i can see all the information and details i need through it , freshdest is the best chat contact i use , its really amazing and its features make it very … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Freshchat Messaging across mediums - Freshchat integrates with majority of mainstream instant messaging apps. Like Facebook messenger, Telegram and WhatsApp . This makes it convenient for us to have a presence on the above-mentioned platforms and respond to messages from these platforms … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Freshchat Freshdesk is better it has faster actions and no much options must be filed to solve the issue // what we need to solve the issue is filling 2 blocks and submit the issue to solve it /// having the abilty of contact with more than 3 clients on the same time. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Freshchat The interface of Freschat is quite well designed and structured which is not sluggish to use at all. Also, it has a very easy-to-use interface which makes it easy for the users to operate it. Other than that, Freshchat encompasses all the amazing features of contacting the … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Freshchat Freshchat has thoroughly helped my business to maximize every action of a user on our platform by enabling us to engage visitors in the right manner by email and chatbots. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
95% Would buy again 36 Answers | |
| Delivers good value for the price | |
94% Delivers good value for the price 33 Answers | |
| Happy with the feature set | |
95% Happy with the feature set 36 Answers | |
| Lived up to sales and marketing promises | |
96% Lived up to sales and marketing promises 24 Answers | |
| Implementation went as expected | |
95% Implementation went as expected 35 Answers | |
| Freshchat | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| Chat Analytics and Reports |
|
| Freshchat | |
|---|---|
| Small Businesses |  Olark Score10 out of 10 |
| Medium-sized Companies |  Zoho SalesIQ Score9.7 out of 10 |
| Enterprises |  Genesys DX (discontinued) Score10 out of 10 |
| All Alternatives | View all alternatives |
| Freshchat | |
|---|---|
| Likelihood to Recommend | 8.5 |
| Likelihood to Renew | 8.2 |
| Usability | 8.2 |
| Availability | 7.3 |
| Performance | 7.3 |
| Support Rating | 6.3 |
| Implementation Rating | 7.3 |
| Configurability | 4.5 |
| Contract Terms and Pricing Model | 4.5 |
| Ease of integration | 7.3 |
| Product Scalability | 4.5 |
| Professional Services | 4.5 |
| Vendor post-sale | 8.2 |
| Vendor pre-sale | 8.2 |
| Freshchat | |
|---|---|
| Likelihood to Recommend |
|
| Pros |
|
| Cons |
|
| Likelihood to Renew |
|
| Usability |
|
| Reliability and Availability |
|
| Performance |
|
| Support Rating |
|
| Implementation Rating |
|
| Alternatives Considered |
|
| Contract Terms and Pricing Model |
|
| Scalability |
|
| Professional Services |
|
| Return on Investment |
|
| ScreenShots | Freshchat Screenshots   |
