the hulk app
January 04, 2022
the hulk app
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshdesk Messaging (Formerly Freshchat)
Prior to Freshdesk Messaging, Fantastic Services used a custom-built live chat platform. However, the sales and customer service teams faced two major challenges with it:Limited capabilities and features: The platform performed only basic tasks. The agents had to manually pick up tickets which took time away from interacting with customers. Additionally, agents spent more time waiting for replies from idle customers, which reduced agent concurrency. Required technical expertise: Even with a full in-house development team, Fantastic Services found it hard to maintain its chat platform. Maintenance and technical updates slowed down support. They needed an outsider to lend a hand with the chat channel. Freshdesk Messaging was the perfect solution for the teams at Fantastic Services. The myriad of features offered by Freshdesk Messaging along with ease-of-use enabled the sales and customer service teams to scale their chat channel. Fantastic Services now uses Freshdesk Messaging not just for customer service but for revenue generation as well.
- Freshchat is a cloud-hosted live messaging and engagement application.
- Saved/Canned responses
- My mobile app uses Freshchat. I wanted something with an SDK that would allow in-app help with information about their install, and tied into a knowledge base also available on the web, which Freshchat does through a FreshDesk integration. We moved from Helpshift because they raised prices to go after bigger customers.
- contact with customer
- make tickets for customer problem
- Knowing the customer's opinion about the company
- make tickets for customer problem
- Knowing the customer's opinion about the company
- Freshchat has a well designed user interface which makes it easy to use for all users.
- It is simple for everyone to use.
- Freshchat has all the amazing features of contacting the customers in all-new ways to get more conversions and leads through communicating with them effectively.
- Incorporates well with outsider applications and this upgrades its client interface.
- Freshchat has a method of uncovering our image through a lot of techniques.
- Triggers - Using Freshchat triggers, we are able to target our users with specific messages, based on their actions or movements on our platform.
- Easy to understand data analytics - Freshchat provides us with data metrics and analytics in a simplified and easy-to-understand style, convenient for everyone to digest, including people without a data analysis background.
Messaging across mediums - Freshchat integrates with majority of mainstream instant messaging apps. Like Facebook messenger, Telegram and WhatsApp . This makes it convenient for us to have a presence on the above-mentioned platforms and respond to messages from these platforms from a single Freshchat dashboard.its good app Freshdesk Messaging help me to contact the customer and contact the customer to inform my problem to solve it and is a good app and help full app and its easy to use uncomplicated and Freshdesk Helps me provide good quality to the customer and make customer feedback good for a company
Do you think Freshworks Customer Service Suite delivers good value for the price?
Yes
Are you happy with Freshworks Customer Service Suite's feature set?
Yes
Did Freshworks Customer Service Suite live up to sales and marketing promises?
Yes
Did implementation of Freshworks Customer Service Suite go as expected?
Yes
Would you buy Freshworks Customer Service Suite again?
Yes