fast practical modern
January 02, 2022

fast practical modern

Ahmed Abdelghafar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshdesk Messaging (Formerly Freshchat)

The organization in which I work uses the Freshdesk to communicate between us and customers through chat and this helps us to speed up communication and solve problems without the need for calls and this causes comfort to both parties to us and to the customer and it is important for me because the work is based on it in the first place.
  • Ease of communication between customer service and the customer.
  • Quick to solve problems.
  • Talk to more than one customer at a time.
  • Put a picture of the customer.
  • Send the video via Freshdesk.
  • Send the location via Freshdesk.
  • The speed of work and the speed of solving problems for customers.
  • Keeping the chat between customer service and the customer, which helps us to know the way the customer thinks.
  • Customer evaluation of customer service.
  • From the positive effect of working on it, it helps employees to speed up their thinking and writing.
  • One of the positive effects of our clients is that their problems are solved easily and quickly.
  • Each employee knows how many of his chats have been resolved.
  • There is no negative effect in general.

Do you think Freshchat delivers good value for the price?


Are you happy with Freshchat's feature set?


Did Freshchat live up to sales and marketing promises?


Did implementation of Freshchat go as expected?


Would you buy Freshchat again?


According to the scenarios that occur with me and with my colleagues in our organization through the Freshdesk it works to solve customer problems through chat without the need to contact the customer and this helps us in speeding up the procedures and serving many customers at the same time.

Using Freshdesk Messaging (Formerly Freshchat)

customers service
Easily the Freshdesk can be used by anyone
  • customers service
  • Communication with clients
  • Register a certain number of clients
  • Submitting a complaint to another department
  • Communicate with many clients
  • Teaching many employees the speed of writing and problem solving
Because all my work is based on fresh disk