Ensighten Manage vs. Spotfire Streaming

Ensighten manage can be setup to be used by non technical business users. However the product provides a lot of flexibility by the way of custom custom Javascript and HTML tags, and advanced features like events, which needs coding experience as well as understanding of web technologies. Ensighten mobile is also a promising tool, but so far we have not had any luck setting it up, mainly due to challenges with Android setup

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Taking data from various sources including files, databases, web services, applying some complex rules, transforming, aggregating and producing a result. This is what Spotfire Streaming does best.
- If one needs connectivity to special services as secured databases or web services, building interactive web apps, those are probably tasks that shall be addressed with different tools.

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• Supports typical software development life cycle (SDLC) process by facilitating DEV, QA and PROD deployment stages through spaces.
• Roles and security can be thoroughly defined.
• Very good selection of tagging technologies.
• Site is stable, no availability concerns.
• GUI in general is straightforward.

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• Processing events in real-time with real low latency and high throughput.
• 100% visual program language, which can be extended by common languages like Java, Python and .NET.
• Reduced time to prototype, create an application and deployment, which reduces the software lifecycle.
• Real robust engine and server. Barely heard of customers having issues in production.

• While the code templates that are already existent provide an easy interface to leverage existing code sets, custom codes still need to be written a lot of times since the templatized versions apply them to a global scope only and not for individual URLs or regex's for specific use cases for pixel vendors. Also, the library needs to be updated more frequently with new pixel vendors injecting their own variations of codes
• Professional services (both the shared and dedicated model) definitely needs a lot of improvement since this is something that we have been immensely challenged with as a client of Ensighten in general. General response times and availability of support hours both from an account management standpoint and professional services/support standpoint have been quite challenging in the past year or two and there has been no real progress on this front
• Ensighten Manage uses its own best practices to modify certain code sets from say JavaScript to Jquery for instance as it may be more compatible within its platform. This needs to change so that the tool is more nimble, agile and flexible in accepting and executing on different vendor codes

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• Being a niche tool, there's not much community support
• It is on prem, making it slow to boot. not cloud native (It could be that it is our org's issue)
• The dev environment is very tough to understand for large projects due to the wire style UI/UX

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For the volume of tracking pixels that we plan to implement it only makes sense for us to continue. At this point, development is benefiting significantly from not being bogged down with writing tracking pixel code and the marketing team(s) enjoy being able to stay connected to their tool deployments. As the portfolio of tracking methods increases, the usage of Ensighten will increase with it.

The GUI looks professional and is overall very usable. Menu and buttons are laid out well and easy to view. Wizard-like tag configuration is pleasant. Color scheme is pleasant to view, lacking fatiguing colors. Page load progress indicator is reassuring. Filters on past-visited screens are remembered, very handy. Filter options are flexible.

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The usability is good in terms that it gets well integrated with the Spotfire suite but the only few issues I have is the tough UI/UX (learning curve, if the project is huge) and unable to find many users and devs to help with the queries. At the end it is solely based on the documentation provided which is never enough

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The Ensighten Manage support team has been helpful and dedicated to assisting us solve problems that come up with tag deployments even when the issues are completely unrelated to the core Manage product itself. They seem to have the right mix of tag-specific subject matter experts and general support resources.

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Spotfire Streaming support is prompt and to the point. They help with best practices and learning from existing projects.

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Ensighten is a great tool, and as good as any in the industry with strong workflow capabilities, an admin API and a friendly interface. It does have some limitations and is not entirely "marketer friendly" as they claim. Also, note we've experienced some performance/load time issues with the Ensighten data layer, which we are addressing with them.

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We've used Ensighten Tag Management since 2013 - before this, we used Adobe's out of the box dynamic tagging solution. Since Ensighten is a purpose-built tool, it provides a great deal more flexibility than that of Adobe. Rule-drived spaces and conditions were not available in Adobe's tag container. Ensighten's visual tagger is unique in its ability to place MBOXes on the page for A/B testing. Finally, mobile tagging is simply not possible without going through the release process, which Ensighten has freed us from

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We are using Dataflow (by Google).The development time in Spotfire Streaming is definitely shorter because its GUI based. Dataflow handles late arrivals after the window closes, not sure Spotfire Streaming can do that. Dataflow can run GCP as a managed service which is why we chose that tool for our new product.

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• Increased complexity when debugging so bug are taking longer to fix when they are related to Ensighten
• Our sites are loading about 10 seconds faster and have opened our eyes as to how much javascript we are rendering onto our sites which is no longer needed.

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• While we haven't specifically integrated Spotfire Streaming into our product development, it has allowed us to see the benefits of real-time streaming data.
• We have much more visibility into how our longer term roadmap will look and what we should focus on.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info