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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Epic

    Score8.6 out of 10
    N/AEpic offers a suite of medical practice management and EHR software.N/A

    EpicCare EMR

    Score9.2 out of 10
    N/AEpicCare is an ambulatory EHR system, allowing healthcare practitioners to provide access to health records via a patient portal, as well as communicate, complete questionnaires and e-visits, etc, and support outpatient operations such as therapy, as well as clinical research (e.g. recruitment, participant tracking, etc.).N/A
    Pricing
    EpicEpicCare EMR
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    EpicEpicCare EMR
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    EpicEpicCare EMR
    Considered Both Products
    Epic
    No answer on this topic
    Epic
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    88%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    EpicEpicCare EMR
    Billing and Claims Management
    Comparison of Billing and Claims Management features of Epic and Epic EpicCare EMR
    Feature
    Epic
    8.3
    7 Ratings
    10% above category average
    Epic EpicCare EMR
    10.0
    2 Ratings
    28% above category average
    Real-time eligibility verification8.36 Ratings00 Ratings
    Claims management8.36 Ratings10.01 Ratings
    Coding8.37 Ratings10.02 Ratings
    Patient billing8.37 Ratings00 Ratings
    Financial Reporting8.36 Ratings00 Ratings
    Patient Scheduling
    Comparison of Patient Scheduling features of Epic and Epic EpicCare EMR
    Feature
    Epic
    7.9
    7 Ratings
    3% above category average
    Epic EpicCare EMR
    8.8
    1 Ratings
    14% above category average
    Rule-based scheduling8.67 Ratings10.01 Ratings
    Automated appointment reminders10.05 Ratings5.01 Ratings
    Automated patient check-in7.35 Ratings00 Ratings
    Multi-location support8.66 Ratings10.01 Ratings
    Calendar interface5.06 Ratings10.01 Ratings
    Electronic Medical Records
    Comparison of Electronic Medical Records features of Epic and Epic EpicCare EMR
    Feature
    Epic
    8.6
    7 Ratings
    17% above category average
    Epic EpicCare EMR
    9.3
    2 Ratings
    25% above category average
    Charting / document management9.37 Ratings10.02 Ratings
    Templates9.37 Ratings5.02 Ratings
    Patient portal8.67 Ratings10.01 Ratings
    Mobile/tablet support8.07 Ratings10.02 Ratings
    Fax integration8.65 Ratings10.01 Ratings
    Integration with other EMR and PM systems7.37 Ratings8.02 Ratings
    Workflow automation8.05 Ratings10.02 Ratings
    Speech recognition10.04 Ratings10.01 Ratings
    Customization7.67 Ratings10.02 Ratings
    E-prescribing9.37 Ratings10.02 Ratings
    Medical Security and Privacy
    Comparison of Medical Security and Privacy features of Epic and Epic EpicCare EMR
    Feature
    Epic
    9.5
    7 Ratings
    13% above category average
    Epic EpicCare EMR
    10.0
    2 Ratings
    19% above category average
    HIPAA compliance10.07 Ratings10.02 Ratings
    Role-based permission levels9.37 Ratings10.02 Ratings
    Data backups and redundancy9.37 Ratings10.02 Ratings
    Local mode / networking failsafe9.37 Ratings10.02 Ratings
    Workflow and Scale
    Comparison of Workflow and Scale features of Epic and Epic EpicCare EMR
    Feature
    Epic
    7.7
    7 Ratings
    2% above category average
    Epic EpicCare EMR
    9.0
    2 Ratings
    18% above category average
    Task tracking7.07 Ratings10.02 Ratings
    Specialty-specific workflows7.07 Ratings7.02 Ratings
    Multi-office / multi-physician capabilities9.37 Ratings10.02 Ratings
    Best Alternatives
    EpicEpicCare EMR
    Small Businesses
    athenaClinicals
    Score10 out of 10
    athenaClinicals
    Score10 out of 10
    Medium-sized Companies
    CareLogic EHR
    Score10 out of 10
    CareLogic EHR
    Score10 out of 10
    Enterprises
    eClinicalWorks
    Score7.9 out of 10
    Epic
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EpicEpicCare EMR
    Likelihood to Recommend
    8.6
    (8 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (6 ratings)
    7.0
    (1 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    EpicEpicCare EMR
    Likelihood to Recommend
    Epic
    Epic is very good on the medical side and continues improving mental health and dental care. Having integrated telehealth via Zoom was a game-changer. During COVID, it was vital to have telehealth options and to ensure it was completely HIPAA Compliant and easy to document inside their health record.
    Incentivized
    Read full review
    Epic
    Best for any medical clinic that is connected to a major medical center. Not good for stand-alone clinics or an EMR system in Spanish.
    Incentivized
    Read full review
    Pros
    Epic
    • There are doctors' notes templates with prepopulated fields in them. This saves a lot of time.
    • Epic sends medication orders to pharmacies electronically so that we do not have to call. This saves a lot of time.
    • Epic has a Secure Chat feature via which we can send HIPAA protected messages to any employee with the patient's name and record attached.
    • It has a PDMP link. We can look up what controlled medications such as opiates patients have been prescribed and by whom.
    • It links to MyChart, which is a platform via which patients can look up their own information without them having to call the doctors. This saves a lot of time.
    Incentivized
    Read full review
    Epic
    • One centralized location for medical records review, retrieval, additions/updates, etc.
    • User-friendly application.
    • Well know in the field, therefore training is easier than with a foreign (unknown) system.
    Incentivized
    Read full review
    Cons
    Epic
    • Visual Updates: While Epic is constantly improving the user experience, there are a few features that still need a design refresh. While this does not effect functionality, it does have an impact on user perception.
    • Ordering: While placing an order for a physician is very easy, a few changes to the workflow could improve the experience for physicians.
    Incentivized
    Read full review
    Epic
    • Med Order simplification.
    • Easy workflow.
    • AI prediction.
    Incentivized
    Read full review
    Likelihood to Renew
    Epic
    It is beyond measure the best EHR on the market.
    Incentivized
    Read full review
    Epic
    No answers on this topic
    Usability
    Epic
    You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
    Incentivized
    Read full review
    Epic
    No answers on this topic
    Support Rating
    Epic
    The initial training was good but would have been even better had I been more familiar with the system before taking it. I found learning how to deal with Epic while working in the field at the same time was a (pardon the pun) Epic learning curve. I really think there should be a scribe who does the data entry and others can focus on what they do best.
    Incentivized
    Read full review
    Epic
    The Company normally responds to most requests. At times, however, the response times are longer than expected.
    Incentivized
    Read full review
    In-Person Training
    Epic
    Well-vetted lesson plans that teach you what you need to know for success.
    Incentivized
    Read full review
    Epic
    No answers on this topic
    Online Training
    Epic
    While not as effective as in-person training, it is still adequate.
    Incentivized
    Read full review
    Epic
    No answers on this topic
    Implementation Rating
    Epic
    Epic has a regimented implementation process that ensures a successful go-live.
    Incentivized
    Read full review
    Epic
    No answers on this topic
    Alternatives Considered
    Epic
    Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
    Read full review
    Epic
    Better integration and workflow with multidisciplinary clinics. More hospitals have EPIC. Mobile use is easy - more platforms allow us to access data.
    Incentivized
    Read full review
    Return on Investment
    Epic
    • Being able to track and document all of our services in the same place has made an exceptional improvement in continuity of patient care, both internally across departments (medical/dental/mental health) and externally with specialists and other healthcare organizations on a national scale.
    • Continuous improvements in Data reporting and analytics make tracking and implementing quality improvement measures throughout the year easy.
    • Massive improvements to the ELLA training platform, combined with detailed and interactive training materials for all system areas, make onboarding and staff training much easier!
    Incentivized
    Read full review
    Epic
    • I am not up to speed on the ROI for the product.
    • The product is average in terms of what it provides our organization.
    Incentivized
    Read full review
    ScreenShots