Epic vs. MatrixCare

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Epic
Score 8.3 out of 10
N/A
Epic offers a suite of medical practice management and EHR software.N/A
MatrixCare
Score 8.4 out of 10
N/A
MatrixCare, by ResMed, includes a suite of applications supporting in-patient assisted living operations, with CareAssist as the central application as its eMAR & point of care system. Also MatrixCare applications support KPI tracking, workforce management and payroll, and other processes inherent in providing in-patient care.N/A
Pricing
EpicMatrixCare
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EpicMatrixCare
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
EpicMatrixCare
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
Epic
9.3
5 Ratings
19% above category average
MatrixCare
-
Ratings
Real-time eligibility verification8.94 Ratings00 Ratings
Claims management9.34 Ratings00 Ratings
Coding9.45 Ratings00 Ratings
Patient billing9.45 Ratings00 Ratings
Financial Reporting9.24 Ratings00 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
Epic
8.8
5 Ratings
10% above category average
MatrixCare
-
Ratings
Rule-based scheduling9.45 Ratings00 Ratings
Automated appointment reminders8.64 Ratings00 Ratings
Automated patient check-in8.93 Ratings00 Ratings
Multi-location support8.64 Ratings00 Ratings
Calendar interface8.35 Ratings00 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
Epic
9.1
5 Ratings
23% above category average
MatrixCare
-
Ratings
Charting / document management9.25 Ratings00 Ratings
Templates9.55 Ratings00 Ratings
Patient portal9.45 Ratings00 Ratings
Mobile/tablet support8.75 Ratings00 Ratings
Fax integration8.63 Ratings00 Ratings
Integration with other EMR and PM systems8.25 Ratings00 Ratings
Workflow automation9.93 Ratings00 Ratings
Speech recognition9.43 Ratings00 Ratings
Customization8.75 Ratings00 Ratings
E-prescribing9.75 Ratings00 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
Epic
9.3
5 Ratings
10% above category average
MatrixCare
-
Ratings
HIPAA compliance9.25 Ratings00 Ratings
Role-based permission levels9.25 Ratings00 Ratings
Data backups and redundancy9.25 Ratings00 Ratings
Local mode / networking failsafe9.45 Ratings00 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
Epic
8.9
5 Ratings
13% above category average
MatrixCare
-
Ratings
Task tracking8.75 Ratings00 Ratings
Specialty-specific workflows8.95 Ratings00 Ratings
Multi-office / multi-physician capabilities8.95 Ratings00 Ratings
Best Alternatives
EpicMatrixCare
Small Businesses
athenaClinicals
athenaClinicals
Score 8.6 out of 10

No answers on this topic

Medium-sized Companies
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10

No answers on this topic

Enterprises
eClinicalWorks
eClinicalWorks
Score 8.0 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
EpicMatrixCare
Likelihood to Recommend
10.0
(6 ratings)
9.8
(5 ratings)
Usability
9.2
(4 ratings)
-
(0 ratings)
Support Rating
9.4
(5 ratings)
10.0
(1 ratings)
User Testimonials
EpicMatrixCare
Likelihood to Recommend
Epic
Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
Read full review
ResMed
MatrixCare is well suited for the size of this company and its budget. The support is awesome, very professional, polite and knows what they're doing. It is also well suited for my company based on the type of healthcare, LTC, and rehab. Although I don't use the MDS features, I hear my colleagues say how much they like using them. The providers like that they are able to create their progress notes right into Matrix and I like that too because there are no paper notes needing to scan. The providers also find the dashboard very helpful for knowing what orders need to be signed and which patients are due for visits. I am unaware of any scenarios where MatrixCare is not well suited for my company, as far as my role.
Read full review
Pros
Epic
  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
Read full review
ResMed
  • Store resident files, forms and scanned documents in a convenient location.
  • Navigate through each level of facility care for the super users is easy.
  • Security settings to make sure users can see what they need, not overly public per HIPPA rules.
Read full review
Cons
Epic
  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
Read full review
ResMed
  • The reports can be challenging to run, having to reset the search criteria each time.
  • The MatrixCare program is not easily used on tablets.
  • There are some limitations with regards to the POC ability.
  • When the internet is down, there is not an offline version to be used in the interim.
Read full review
Usability
Epic
You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
Read full review
ResMed
No answers on this topic
Support Rating
Epic
A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.
Read full review
ResMed
I have not had any problems with MatrixCare; however, I do not use the whole system and have not had to call MatrixCare or have support from them so I'm not the best to comment on that.
Read full review
Alternatives Considered
Epic
Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
Read full review
ResMed
I'm not sure
Read full review
Return on Investment
Epic
  • It must have had a positive impact as things get done quicker, leading to easier billing/coding. It must be saving a lot of money and time. I am not aware of a better product.
  • Employee satisfaction
  • Efficiency
Read full review
ResMed
  • I'm hard-pressed to speak on behalf of the entire company, which consists of seven locations and I'm just the Health Information Manager. As far as my daily objectives, one positive impact is I no longer need a full-time assistant.
  • Another positive impact is the reduction of paper. Since I started here, there have been no paper records. MatrixCare provides a well-organized chart that is is easy to navigate through.
  • A third positive impact is related to the reduction of paper, ROI (Release of Information). MatrixCare provides records in a PDF format, which most receiving entities and individuals require.
Read full review
ScreenShots