Epicor Eclipse is an end-to-end business system for wholesale distributors, as well as electrical, HVAC, plumbing and PVF businesses. Eclipse simplifies complex distribution processes found in today’s dynamic supply chains.
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HubSpot CRM
Score8.4 out of 10
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HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
The capabilities, when combined with some of the integration offerings, make for a really nice platform. Coming from another company where we had several systems for processing inbound, outbound, e-commerce, sales, etc., it is nice to have everything contained in one system. makes communication within the company easier and teaching easier.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I think HubSpot CRM is really worth it for small to large organizations who have at least 5 sales people. You really get more use out of the program the larger your sales team is. HubSpot CRM is such a robust program it does take time to learn and you need to be prepared to scale with it for years. You will be better at utilizing it after year 2 than year 1 for sure.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
The order entry process is very smooth, allowing users to see availability and immediately source unavailable items from vendors or other branches with single keystrokes or clicks. You can choose what columns of information display in order entry to help order writers make decisions.
A set of built-in and unlimited user-defined "queues" allow users to be pro-active - always knowing what needs to be taken care of in real time. A "Trouble" queue, for example, shows a user their orders where the available date is further out than the requested date so they can take action.
The RF warehouse system directs one or more pickers through the entire process of picking a customer's order and eliminates mistakes through scanning barcodes for both the shelf location and the product. The Carton Packing add-on can be used to verify quantities and products during packing, and product labels that indicate the order shipping information along with the package contents and quantities.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
In my opinion, Epicor seems to want to sell add-on products constantly. They don't provide pricing at the beginning, but then rely on sticker shock and hidden costs (e.g. APIs)
There are times when we cannot figure out where numbers are coming from, especially costs. It would be nice if there was a way to see, in plain English, where a cost is coming from.
It seems unconscionable that we are unable to print financial statements to a pdf file.
In our experience, Support, which had been going well for a while, has become much less reliable and not very timely.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The mobile app could be better. It is fine for quick updates or checking something on the go, but it feels limited compared to the desktop version.
In my time of using Hubspot, the dashboard UI has changed twice I think, and it certainly isn't helpful when you're trying to get used a new view entirely.
I have observed HubSpot CRM sometimes has issues with large lists, and shows incorrect number on the list page versus the detail page.
Search can be improved, because sometimes it misbehaves or doesn't show what is expected.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
For several reasons. First, they have used this system for 20 years and to change would be costly, not only for a new system but also to try and train everyone on said new system. Second, the system is ideal for our industry and very easy to learn for any new employees that come into the organization. Third, I'm fairly certain the powers that be wouldn't want to try and learn something new and deal with the usual bugs that go with implementing a new system (the special nuances that each company has that can get overlooked when they are in the process of implementing software).
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Thus far, our company has found HubSpot CRM to be a reliable service that serves its purpose well: a centralized business contacts database, accessible remotely, with a simple and visually-pleasing interface. Issues are non-existent or resolved quickly, and when the service is experiencing interruptions, notifications and/or updates are sent regularly.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Epicor Eclipse has saved our organization from financial mismanagement, which could lead to operational inefficiencies. It has streamlined purchase orders and invoice processing, reducing instances of underpayment and overpayment. It has enhanced the segmentation of financial statements by store and by day, making it easier to track profitability.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
There is a steep learning curve with HubSpot compared to more rigid Client/Case Management APIs. The platform's openness can be overwhelming to navigate and to teach to those who are technologically challenged. Once you learn the navigation and the tools needed to complete tasks, it becomes easier. There was a lot of clutter on the navigation menu. If your subscription doesn't give you access to a tool, you should be able to deactivate it or remove it from the navigation, which could reduce the platform's overwhelming nature.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I haven't experienced any outages in the two years I have been using the system. It is always available as long as the computer is up. The only time I have seen it not be available was on occasions where we lost internet, or power and then we lost access to everything, not just Epicor Eclipse.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Everything in this system moves fairly quickly, that may be in part because we are a small company with only 21 users on the system at a time, or it may just be a the way the Epicor Eclipse works for any size company with any number of users. I can only speak for what I know and say that it is fast for our purposes.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The tier 1 support is trying, and sometimes they are successful. Sometimes they aren't. This topic isn't as black and white as the questions might suggest. Currently their Tier 1 support team is over seas, all items automatically go to Tier 1 and then when they can't help they either escalate it or tell me they need to check with someone else and they will get back to me. If they escalate me to Tier 2, then the issue comes back to the States and the support is usually at a higher knowledge/experience level and it can get resolved fairly quickly. If they don't escalate, then it might take weeks and multiple follow ups on my part before I either get a satisfactory resolution or finally get escalated.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The training classes that I have attended have been top notch. The presenters are extremely knowledgeable on their subject matter, including real-world application of the system. They aren't just software techs training end users, they seem to be end users that have become experts in the over functionality and capabilities of the system.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The on-line training is very good, and it is taught by the same people that do the live in-person training sessions. The difficult part of it is, asking questions about your specific company's nuances or special circumstances. I don't remember if you can access the on-line training sessions after you have taken them for reminders purposes, but if so that is a great asset.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I don't really know about the implementation, it was back in 1998 and I didn't start here until 2016. By the time I started here they had been running it for a number of years and most of the people that were here when it was implemented are no longer here, and the ones that are don't really have much to say about how the implementation went either bad or good.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Most of my experience has been with Epicor's Prophet 21. For most distribution verticals, Prophet 21 is the only way to go. The comparison I've drawn is this: Prophet 21 is like a ferrari. Epicor Eclipse is like a reliable donkey. Both get you from point A to point B but Prophet 21 is going to get you there much quicker and with the kind of insight into your business that will help you thrive.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Our team and senior managers deemed these products worth reviewing and requested that every team assess them, enabling our company to make an informed decision about the software to purchase. Everybody checked, and a survey was conducted among all those employees. We received the most votes for HubSpot CRM, as most employees preferred it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I don't really know about the scalability. It's the same as it was when I started, I do know that you can buy more user licenses, but I think they come in packs of 5, which can be a problem if you only need 1 and will never use the other 4. But, again I'm not sure on that.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Reporting features allow tracking items trending downward which can glut inventory space and dollars if not adjusted
GMROI reports help analyze turn ratios and adjusted dollar values and margins of product lines.
Suggested Purchase Order features allowed controlled inventory purchases which avoid lost sales while managing overall dollars invested in an acquired product with the lowest freight costs possible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
When the decision came to explore a platform that would migrate our data and leave the transition as seamless as I would like to see more native options for automation possible, a number of products were suggested. Once we saw HubSpot CRM we knew it was for us. My division were the trial usage group...which has led to enterprise adoption and we couldn't be happier.
I wish I could say that the support team has been awesome... but we haven't needed to utilize them, which is a testimony in its own right. The couple of minor issues we had were largely user education issues and were quickly handled.
The commitment the entire HubSpot team has for, not just their clients, but anyone in business that is open to learn resonates with everything they do. I subscribed to their blog and the free resources they deliver is truly amazing and they deserve kudos.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
