eStreamDesk vs. Freshdesk
eStreamDesk vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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eStreamDesk | N/A | eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services. | N/A | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | All accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time. | — | ||||||||||||||
More Pricing Information |
eStreamDesk | Freshdesk | |
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Incident and problem management |
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Multi-Channel Help |
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Self Help Community |
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eStreamDesk | Freshdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
eStreamDesk | Freshdesk | |
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Likelihood to Recommend | 10.0 (2 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.4 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.9 (2 ratings) |
eStreamDesk | Freshdesk | |
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Likelihood to Recommend | eStreamDesk | Freshworks Inc |
Pros | eStreamDesk | Freshworks Inc |
Cons | eStreamDesk | Freshworks Inc |
Likelihood to Renew | eStreamDesk | Freshworks Inc |
Usability | eStreamDesk No answers on this topic | Freshworks Inc |
Reliability and Availability | eStreamDesk No answers on this topic | Freshworks Inc |
Performance | eStreamDesk No answers on this topic | Freshworks Inc |
Support Rating | eStreamDesk No answers on this topic | Freshworks Inc |
In-Person Training | eStreamDesk No answers on this topic | Freshworks Inc |
Online Training | eStreamDesk No answers on this topic | Freshworks Inc |
Implementation Rating | eStreamDesk No answers on this topic | Freshworks Inc |
Alternatives Considered | eStreamDesk | Freshworks Inc |
Contract Terms and Pricing Model | eStreamDesk No answers on this topic | Freshworks Inc |
Scalability | eStreamDesk No answers on this topic | Freshworks Inc |
Return on Investment | eStreamDesk No answers on this topic | Freshworks Inc |
ScreenShots |