eStreamDesk vs. Gorgias

eStreamDesk with its self-service support creates an information-rich knowledge base that allows customers to get the crucial information they need at the moment which saves time by avoiding answering the same questions over and over again, with the option of a custom automation engine of workflow rules enables the ability to automate escalation of support tickets, email notifications and more leading to excellent and indisputable customer service.

It has the best Shopify integration we had over 40 Shopify stores and having all of that information on a user's email was extremely helpful. The integrations for 3pls could’ve been better and the reporting left something to be desired. Having a feature like most common topics based on what the users write about rather than what we had to manually tag would be very beneficial.

Incentivized

• Live-chat.
• Outstanding customer service from a ticket tracking service.
• Simple and very easy to use.

Incentivized

• Tagging- the tagging system was a great way to stay organized.
• Rules- when you have 49 inboxes implementing rules on when to fire a macro or auto tag is necessary and Gorgias’ UI was easy to understand and execute.
• Integrations- I had to integrate with dozens of inboxes many times using aliases and most of the time Gorgias was able to help.

Incentivized

• No complaints - it does what it is expected to do at a very reasonable price.

• With that said, sometimes integrations would not work and we would have to create a Gmail alias.
• Their response time was not that quick to errors.
• They did not integrate with platforms such as whiplash or ship station which would have been very useful.

Incentivized

No complaints at all. Great cost. eStreamDesk does the job.

Being able to serve our customers in real-time without setbacks or limitations has always been our mission and thanks to eStreamDesk we have achieved it, a help desk service that provides wonderful tools to achieve customer satisfaction at any time, it is a solution that works perfectly providing benefits, time and expense savings, increased productivity and confidence. It is the best.

We selected Gorgias from Zendesk based on its Shopify integration. Given how many stores we were managing the team needed to quickly find all of a customer's information in an email. We preferred it to Zendesk. However, now that I use intercom I have many more features such as surveys, topics, extensive reporting, auto tags, and series I prefer intercom for my work now

Incentivized

• eStreamDesk is a help desk service in the cloud that has given us immediate results, increasing effectiveness when offering immediate and secure service to our clients, with immediate responses and truthful information.
• A powerful solution that has had a positive impact because it is a bold, secure and flexible tool, we have increased productivity and our clients feel pleased with the service, they no longer have to waste time and they feel valued.

• Scales for 25 inboxes to 40
• Handled over 1000 tickets a day quickly with Shopify information easily available.
• Quantified reports for our business partners based on tagging features.

Incentivized