eStreamDesk vs. Zendesk Suite
eStreamDesk vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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eStreamDesk | N/A | eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
eStreamDesk | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | All accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time. | — | ||||||||||||||
More Pricing Information |
eStreamDesk | Zendesk Suite | |
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Incident and problem management |
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Multi-Channel Help |
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Self Help Community |
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eStreamDesk | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
eStreamDesk | Zendesk Suite | |
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Likelihood to Recommend | 10.0 (2 ratings) | 8.3 (147 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 6.9 (20 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
eStreamDesk | Zendesk Suite | |
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Likelihood to Recommend | eStreamDesk | Zendesk |
Pros | eStreamDesk | Zendesk |
Cons | eStreamDesk | Zendesk |
Likelihood to Renew | eStreamDesk | Zendesk |
Usability | eStreamDesk No answers on this topic | Zendesk |
Reliability and Availability | eStreamDesk No answers on this topic | Zendesk |
Performance | eStreamDesk No answers on this topic | Zendesk |
Support Rating | eStreamDesk No answers on this topic | Zendesk |
Online Training | eStreamDesk No answers on this topic | Zendesk |
Implementation Rating | eStreamDesk No answers on this topic | Zendesk |
Alternatives Considered | eStreamDesk | Zendesk |
Return on Investment | eStreamDesk No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |