ETQ headquartered in Burlington offers the ETQ Reliance Platform, a quality management solution designed to meet a business' unique quality needs and risks with an automated best practice-driven software solution.
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Ideagen Quality Control
Score 7.4 out of 10
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Ideagen Quality Control (formerly InspectionXpert, Q-Pulse PM & Q-Pulse SP) automates quality inspections and documentation processes for aerospace and defense, automotive and medical device manufacturing firms.
ETQ Reliance is great for quality systems in which different levels of personnel are accessing common documents. The user interface and basic functionality is very intuitive, and thus easy to navigate for both novice and experienced technical users. It is also great at organizing tasks and maintaining document attributes. Overall, great for the purposes of an audit. For more advanced users, it may be limited in functionality. Data analytics and related visualization is more easily done after exporting data and manipulating in third-party software programs.
The software was very useful in assisting with our annual audit for our ISO 9001 audit. The auditor was impressed with our use of the software and how well we use it. It is extremely well suited for our needs. And had been a integral in maintaining all our documentation and changes.
This program is very user-friendly and all employees are able to easily use the features provided. The customer service provided also helps, because any issues with overall usability is easily resolved. All of the features are easy to use and understand. The mains issues with usability are in small glitches in the programming.
At the basic support level, you get adequate support, but you are likely to be passed around from one tech support rep to another even on the same problem. Some of the support staff are both technically strong and have good interpersonal communication skills, others less so for the latter. Recently it seems that ETQ wants to monetize more of their support services both in multi-level support as well as in seeming to move some services from included in annual support to a fee basis (for on-premise deployment).
Prior to ETQ we were using spreadsheets and shared drives and the ability to pull information was challenging. It was a very manual process done by many people. Now, it is somewhat manually input by one or two people and the retrieval of information can be done by anyone anywhere with ease.
Has saved a lot of time in preparing for audits. In an organization with multiple franchises, the cost savings from reduced man-hours is well in the $500K+ per year range.
Cloud capability has saved on document storage and hardware costs. The cost of storing online is low and has saved up to $100K per year in hardware and data maintenance costs.
Reduced need for third-party document control applications. ETQ Reliance has eliminated the need for other software applications to support quality document maintenance.
