Everhour vs. FieldRoutes

Everhour is useful in every environment where you need the measure of time for certain tasks. In most cases, this could be project management but it could also include trips or travels, conferences, congresses, or several other things that you need to take control of the time used. Its less appropriate if you are going to measure things in weeks or days, it's better to measure smaller pieces of time like minutes of hours, so you could have a more useful metrics to work with.

Incentivized

I would recommend FieldRoutes to small and mid-sized consumer service companies. For the price point, A/R functionality, and ease of use, there are no real competitors in the market. For Aptive in 2016, it helped make a huge step forward with our processes and turn our technicians mobile. It also dramatically improved our A/R as soon as we started using it.

Incentivized

• It has a genius dashboard with all real-time traffic information of all team members. It is a very useful tool as well to track efficiency for both in-house and remote team members
• It has well-done integration with Asana (and other task-managers) which allows you to track time on tasks without switching between apps or tools which it truly awesome
• It has a scheduling tool which allows you to plan long term traffic of all your team members by using Asana projects and tasks so there is no need to copy and paste the same story points between different systems
• It has flexible reporting system which allows you to build very custom project time tracking report based on your needs (any field or table type can be customized and you wish)

• Scheduling routes.
• Invoicing and finance charges for customers.
• Time clock for employees checking in and out.

Incentivized

• I'd like to see a bit more control over user permissions and/or roles. Perhaps the ability to create a custom user role (e.g., allow users to see their own rate and pull reports accordingly).
• A global place to set project rate to avoid having to enter it for every project. All of our team members & projects are billed at the same rate regardless of who works on it (some clients receive a discount, but that could continue to be managed within their client profile). This would also eliminate the need to display average combined rates for projects on invoices (which sometimes results in a weird decimal calculation for the rate, even when all team members and projects are currently entered using the same rate).
• Add an offline functionality for use when internet is not available (e.g., when traveling, remote workers, etc) or desktop app that syncs upon reconnection

Incentivized

• Customer SMS communication
• Bulk Route optimization include multiple preferences
• API documentation

Incentivized

It is easy to use and configure.

Incentivized

In the almost 2 1/2 years we have had to contact support 1 time and it really was for a feature request. Their support team responded quickly and told us that the feature was going to be added in the next few months. We have had no support issues ever. I have never had a time tracking solution that has had no issues until Everhour.

Toggl was extremely user-unfriendly and had not an integration with Asana (one of our favourite tools). The interface was not easy to use, it was a non-intuitive tool and did not allow us to track time as clearly as Everhour. We used Toggl just for days simultaneously we were testing Everhour and gave up the use very fast.

We looked at 10 other companies when we decided to switch and found the one that worked the best for us.

Incentivized

• Transparency in effort spent and the ability to easily track the team activity gives the power to whoever is managing the effort to track effort against budget, and if a yellow or red alert must be raised.
• It is fairly easy to invoice customers, as efforts spent on features or projects can be easily viewed.

Incentivized

• Increased our online payments by 400% in the first month
• Saved us hundreds of thousands of dollars of labor and gas
• Increased our route efficiency by 20%

Incentivized