#1 most frequent
United States of America
93.9%62 installations of 66
What is FieldRoutes?
FieldRoutes is a cloud-based and mobile SaaS provider for field service businesses. The platform automates all aspects of field service operations for enterprise and small business customers that span office management, advanced route optimization, payment processing, digital sales, marketing, and customer acquisition solutions that aim to accelerate growth, streamline operations, increase customer retention, and maximize revenue.
Categories & Use Cases
Videos
Who Buys & Uses FieldRoutes
#2 most frequent
Canada
1.5%1 installation of 66
#3 most frequent
Nicaragua
1.5%1 installation of 66
Amazing software for small to mid-sized consumer service companies!
Use Cases and Deployment Scope
We have a team of over 1000 technicians that uses FieldRoutes daily to view their routes, complete stops, charge customers, and review contracts. Before we used FieldRoutes, we used ServeSuite, and we had to print off routes on paper and have our technicians come into the office daily to pick them up. Once we had field routes, we could have our technicians work remotely and only come in a couple of times a week for chemical pick up and training.
Pros
- Service completion
- Picture upload of services rendered
- Contract review
Cons
- Customer SMS communication
- Bulk Route optimization include multiple preferences
- API documentation
Most Important Features
- Mobile friendly
- Service tracking and reporting
- Contract signing
Return on Investment
- Increased our online payments by 400% in the first month
- Saved us hundreds of thousands of dollars of labor and gas
- Increased our route efficiency by 20%
Alternatives Considered
ServSuite and WorkWave PestPac
Other Software Used
Workday Human Capital Management, Workday Adaptive Planning, The Okta Identity Cloud
FieldRoutes saves the day!
Use Cases and Deployment Scope
FieldRoutes is the software used in our pest management business. We use it to schedule customers and routes for our technicians; we use the invoicing and collections aspect; we use the reporting features; we use the credit card features; we use the time clock, we use the route optimization; we use the email and SMS to contact customers; we use the dashboard for a quick glance at how the company is doing, and we use the diagramming tools to help our customers see what has been treated.
Pros
- Scheduling routes.
- Invoicing and finance charges for customers.
- Time clock for employees checking in and out.
Cons
- They just changed the way that the customer card looks and made it harder to negotiate.
- There should be a way to put all of the wood-destroying pest inspections under a real estate company that orders them all.
- There should be a button for those one time or only one service customers so that you don't have a bunch of customers that don't repeat.
Most Important Features
- Scheduling routes
- Customer Invoicing and billing
- Time management for field technicians
Return on Investment
- We were able to decrease office staff by one person.
- We save on printing, postage and sending bills.
- Route optimization helps save on gas costs for our field technicians.