eVoice vs. RingCentral Contact Center

If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.

Incentivized

I have used other communication tools in the past, but those were not as user friendly and convenient to me due to communication interference, no additional options for communication (Fax, e-mail integration, etc.). On the other hand I'm currently able to send fax transmissions but RingCentral Contact Center is not providing me a fax transmissions portal so I can manage my faxes sent and be able to receive fax also, which is still not an option on my subscription.

Incentivized

• Low Pricing.
• Ease of use.
• Professional voicemail.

Incentivized

• Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
• Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
• Ease of use: It works well whether in the office or WFH (which many employees do regularly.

Incentivized

• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

Incentivized

• I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
• I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
• It would be nice if the process to add other team member's numbers to our desk phone screen was easier

Incentivized

We have no intention of renewing our contract with Ring Central. We have had multiple outages in the past 2 years. We have been without an account manager for the past 4 months and the resolution of open issues takes 2-3 months. We were being misbilled for cancelled services for almost 12 months. We are not satisfied with the quality, support, or price of the service

Incentivized

RingCentral Contact Center is not just only an app or platform which allows the company to manage the telephone calls, messaging functions, social media and emails, but also allows advanced features like the possibility of easy integration with other industrial systems, and customer/call analysis functions as well. It also supports and included with AI technology as well into some extent.

Incentivized

We honestly did not need much support but whatever we wanted was resolved via email and that experience was nice but took a bit of time

Incentivized

As I recall it was not a very cumbersome implementation and we were up and running as promised

Incentivized

I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.

Incentivized

RingCentral Contact Center is the easiest to use and understand. Its interface is more accessible and visually appealing than Microsoft Teams. It has the social/enjoyable aspect with the integration of emojis and gifs, but not to the seemingly comical level of Slack.

Incentivized

• Value for money.
• Great option regarding ROI.
• It creates a better way to connect.

Incentivized

• With RingCentral Contact Center we were able to connect with our customers. The feature that allows the call to be sent to the first available rep ensured that this happened.
• Also, my favorite feature is the call recording and transcription feature. This allowed me to get the customer's emails without asking them to repeat if I missed them the first time. Hence, happier customers and more meetings.
• RingCentral Contact Center also made it very easy to set up a mailbox for customers to leave messages and reassure them that they've connected with the right person.

Incentivized