EvolutionX

For the majority of our customers they shop online, so for us to be able to offer an account walkthrough via Teams, it has been truly powerful stuff for our sales team to hop on a Teams call and run through the account functionality with a customer for functions such as cost control measures, quick lists, saved baskets, recurring orders etc. The customer can really get a thorough understanding of the features available and opt for what they need to best suit their purchasing needs. We utilise this everyday and the feedback on functions has been that they haven't seen this before from any online business supplier they've ordered with before such as Viking, Lyreco etc. It doesn't work as well for customer retention, as the orders are transactional and there are no follow-up emails you can automate as an email template in EvolutionX, this would be valuable to growing business further.

Incentivized

• Running a promotion is really easy and simple.
• Product search is great.
• Integration with many other software and services is well supported.

• Support post-production has been lackluster at best.
• Most features work well, but some are missing fundamental elements. Quick lists are a prime example. Quick Lists are a fantastic way to encourage B2B orders online, but not being able to organize where an item exists within a list almost makes it unusable for a large portion of our customers.
• No account payment options!

Incentivized

It is a good platform with good customizable features for our customers.

Incentivized

It is easy to use and as they have been updating their platform, it has gotten even much more easier to utilize and navigate.

Incentivized

They are extremely efficient and quick to answer/respond to all of my questions an concerns. They also provided me with support articles that I can save and look back on in the future.

Incentivized

To be frank, we haven't tried any other products apart from EvolutionX, as this was one of the tested software's during the initial phase. We didn't have a chance, and we don't really want to switch between any other products. We are happy with EvoX. The reason we choose EvoX was, pricing, support and the integrations offered.

Incentivized

• With account setup this has saved a lot of time, where typically it may have taken 10 minutes to setup an account, customer can now do this themselves and even make changes, our old site relied entirely on a staff member and this has therefore reduced overhead
• With exposure to Fusion Data our categories have grown hugely, particularly Beeswift into workwear where we never sold any workwear but the rare incidental from VOW Wholesale, we've been allowed to grow into other categories more frequently with returning customers and new.

Incentivized