Can't go wrong with EvolutionX!
Updated March 18, 2025

Can't go wrong with EvolutionX!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with EvolutionX

EvolutionX is our customer Ecommerce platform. We use it to get our customers online to place orders & to pay invoices. Not only does it make shopping with [...] easier for our customers, it helps internal processes by eliminating departments having to spend time enter orders or enter invoice payments for customers.

Pros

  • UX
  • mobile responsive
  • customizable features

Cons

  • Enhancements/Mods (mods being done that dont work for our business)
  • Increased online revenue
  • Quicker invoice payments
I have experience on Infor Storefront, EvolutionX is heads and tails above them!

Storefront does not allow for much customization to be done internally and is very vanilla out of the box program. Requires searching tools which EvolutionX has.

EvolutionX is a top tier ecomm platform for B2B in my opinion.

Do you think EvolutionX delivers good value for the price?

Yes

Are you happy with EvolutionX's feature set?

Yes

Did EvolutionX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of EvolutionX go as expected?

I wasn't involved with the implementation phase

Would you buy EvolutionX again?

Yes

Overall, I find EvolutionX to be one of the top ecommerce platforms available today. They also do a good job at continuously looking for ways to improve not only our customers UX, but ways to enhance the site for distributors such as adding analytics.

Customer support is always quick for me...may not always have the solution or answer I need, but will find out and let me know in a timely fashion.

EvolutionX Feature Ratings

8.0
Product catalog & listings
8
Product management
9
Bulk product upload
Not Rated
Branding
5
Mobile storefront
10
Product variations
7
Website integration
Not Rated
Visual customization
9
CMS
Not Rated
8.5
Abandoned cart recovery
9
Checkout user experience
8
Not Rated
eCommerce security
Not Rated
8.3
Promotions & discounts
7
Personalized recommendations
8
SEO
10
6.5
Multi-site management
Not Rated
Order processing
8
Inventory management
8
Shipping
5
Custom functionality
5

Using EvolutionX

5 - Only one primary user (Ecommerce Manager) Customer Service has access to the backend if they need to update quicklists etc. IT has access for support as well.
1 - One main in house support for EvolutionX (Ecommerce Manager). Customer Service is available but they do not do much when it comes to troubleshooting on the site.
  • Online sales
  • new product information
  • invoice payments
  • Looking at utilizing barcode scanner function for VMI (vendor managed inventory)
  • possibly using recurring orders to replace "milkruns"
  • Looking at utilizing barcode scanner function for VMI
  • Recurring Orders
  • ACH invoice payments
It is a good platform with good customizable features for our customers.

Evaluating EvolutionX and Competitors

EvolutionX Implementation

EvolutionX Support

ECI has always provided good support for us on EvoX. Weather it is via monthly conversations to the intercom system, EvoX is quick to respond and look into the issue.

Our sales reps are also a huge support for us to contact on any major issues that may come up.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I do not believe we purchased premium support.
Yes - In most situations, the issues are resolved. Occasionally, we are told that is not a current feature etc and we must add that to the Suggestion Page.

I do feel the suggestion page could be looked at more by ECI since there are times I submit something and it has been a month+ and it is still pending.

The quicker these can be approved, the quicker others can upvote and get this implemented.
We had a situation where no customers could place orders online & it showed call for price. It is essential to provide a good user experience for online since one bad experience can make the customer order another way or go elsewhere.

ECI looked into my issue and was able to get CU involved to get it fixed.

Using EvolutionX

EvoX is a very user friendly platform, both for admin and customers.

On the admin side, there are lots of KBs and videos to watch to learn more on the site and features of it.

On the customer side, the features provided make it very easy for our customers. Quicklists are a feature we push to customers to make their ordering experience as easy as possible.

B2B has a priority to make ordering as easy as possible, our customers are busy and need to place their orders quickly. If the customer cannot do that with your company, they will find one that does do that for them.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Order history, Quicklists
  • Invoice payments
  • Easy page layout designs
  • inventory status
  • Testing in a live environment
  • No ability to limit shipping options by product # or group
  • No ACH payment for invoices at this time
  • Automatic orders

Comments

More Reviews of EvolutionX

  1. Home
  2. eCommerce Platforms
  3. EvolutionX Reviews
  4. User Review of EvolutionX