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Can't go wrong with EvolutionX!
February 05, 2024

Can't go wrong with EvolutionX!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with EvolutionX

EvolutionX is our customer Ecommerce platform. We use it to get our customers online to place orders & to pay invoices. Not only does it make shopping with [...] easier for our customers, it helps internal processes by eliminating departments having to spend time enter orders or enter invoice payments for customers.
  • UX
  • mobile responsive
  • customizable features
  • Enhancements/Mods (mods being done that dont work for our business)
  • Increased online revenue
  • Quicker invoice payments
It has helped improve customer satisfaction. Once we get our customers on the site, they tend to like it and use it often.
Yes, we have created videos and other resources for the site that help. We seem to get good search results for people looking for our business.
I have experience on Infor Storefront, EvolutionX is heads and tails above them!

Storefront does not allow for much customization to be done internally and is very vanilla out of the box program. Requires searching tools which EvolutionX has.

EvolutionX is a top tier ecomm platform for B2B in my opinion.

Do you think EvolutionX delivers good value for the price?

Yes

Are you happy with EvolutionX's feature set?

Yes

Did EvolutionX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of EvolutionX go as expected?

I wasn't involved with the implementation phase

Would you buy EvolutionX again?

Yes

Overall, I find EvolutionX to be one of the top ecommerce platforms available today. They also do a good job at continuously looking for ways to improve not only our customers UX, but ways to enhance the site for distributors such as adding analytics.

Customer support is always quick for me...may not always have the solution or answer I need, but will find out and let me know in a timely fashion.

EvolutionX Feature Ratings

8.0
Product catalog & listings
8
Product management
9
Bulk product upload
Not Rated
Branding
5
Mobile storefront
10
Product variations
7
Website integration
Not Rated
Visual customization
9
CMS
Not Rated
8.5
Abandoned cart recovery
9
Checkout user experience
8
Not Rated
eCommerce security
Not Rated
8.3
Promotions & discounts
7
Personalized recommendations
8
SEO
10
6.5
Multi-site management
Not Rated
Order processing
8
Inventory management
8
Shipping
5
Custom functionality
5

Using EvolutionX

5 - Only one primary user (Ecommerce Manager) Customer Service has access to the backend if they need to update quicklists etc. IT has access for support as well.
1 - One main in house support for EvolutionX (Ecommerce Manager). Customer Service is available but they do not do much when it comes to troubleshooting on the site.
  • Online sales
  • new product information
  • invoice payments
  • Looking at utilizing barcode scanner function for VMI (vendor managed inventory)
  • possibly using recurring orders to replace "milkruns"
  • Looking at utilizing barcode scanner function for VMI
  • Recurring Orders
  • ACH invoice payments
It is a good platform with good customizable features for our customers.