Great product for the value, but has room for growth.
Updated March 19, 2025

Great product for the value, but has room for growth.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with EvolutionX

We use Evolution as a B2B platform for our customer to make purchases, get pricing, and manage their account.

Pros

  • The platform is fairly easy to understand.
  • Integrations with our ERP have remained smooth over time.
  • Enough customization to differentiate your site and not make it feel like a "cookie cutter" site.

Cons

  • Support post-production has been lackluster at best.
  • Most features work well, but some are missing fundamental elements. Quick lists are a prime example. Quick Lists are a fantastic way to encourage B2B orders online, but not being able to organize where an item exists within a list almost makes it unusable for a large portion of our customers.
  • No account payment options!
  • Ability to sell online.
  • Time Savings for Customers and Team.
  • Increased online presence.
We also use the CX1 platform by Unilog for our showroom brand. While I think evolution can improve, it is miles better than our other platform.

Do you think EvolutionX delivers good value for the price?

Yes

Are you happy with EvolutionX's feature set?

Yes

Did EvolutionX live up to sales and marketing promises?

Yes

Did implementation of EvolutionX go as expected?

Yes

Would you buy EvolutionX again?

Yes

Overall, I think Evolution is a great option for small to mid-size businesses. We did not have a hard time getting set up and have not had any major issues since launching our site with them. That said, there are opportunities for them to expand upon some of their basic features. Mobile functionality also leaves a lot to be desired.

EvolutionX Feature Ratings

7.9
Product catalog & listings
8
Product management
8
Bulk product upload
7
Branding
10
Mobile storefront
3
Product variations
10
Website integration
10
Visual customization
8
CMS
7
9.0
Abandoned cart recovery
10
Checkout user experience
8
10.0
eCommerce security
10
8.0
Promotions & discounts
8
Personalized recommendations
8
SEO
8
9.0
Order processing
10
Inventory management
10
Shipping
8
Custom functionality
8

Using EvolutionX

120 - Sales and Marketing
2 - As our e-commerce sales grow, our team will as well.
  • Online Presence
  • Sales
  • Real-time inventory
  • Easy Inventory Checks for our showroom brand who primarily deals with non-stock items. It provides them a quick solution for a customer who needs an item that day.
  • Having product images that are viewable on our RF guns for warehouse employees to identify products.
  • Punch out orders
  • CRM integration
I don’t see us making a switch anytime soon, but are always open to new opportunities should they arise.

Evaluating EvolutionX and Competitors

  • Integration with Other Systems
At the time, we didn’t have anything that integrated with our ERP for our customers to receive live info.
Our team is at a completely different level than we were a few years ago. I think EvoX would still be a top option, but we would dig into the features and usability of several platforms prior to making a decision.

EvolutionX Implementation

This project took some time for us to complete. Some of it was on our end with data cleanup, but overall I thought it went well.
  • Implemented in-house
  • Data Cleanup

EvolutionX Training

  • Online Training
  • In-Person Training
  • No Training
In-person training was not an option for us.
Hard to remember specifics, but I think it was executed at a level where we were satisfied.
N/A

Configuring EvolutionX

No major issues here
None
Some - we have done small customizations to the interface - N/A
Some - we have added small pieces of custom code - Easy for the most part.
None

EvolutionX Support

Support isn’t bad, but I can’t say I’ve ever been overwhelmingly impressed by any of the cases I’ve opened. They typically have to loop in other team members to get a resolution, which can take time.
ProsCons
Good followup
Problems get solved
No escalation required
Quick Initial Response
None
No, I didn’t even know this was an option.
Yes - I’ve had 1 or 2 issues that were never resolved, but it’s been so long that I can’t remember exactly what they were. My typical experience is that my issue gets resolved, but the time after first response to resolution could be improved.
No, support hasn’t been bad, but I can’t think of a moment where the support would be rated as exceptional.

Using EvolutionX

I’m a little more technically gifted than most, so I don’t have issues with it. But I could see some people having issues with it.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Convenient
Feel confident using
None
  • Quicklists
  • Also Quicklists
Yes - Not great

EvolutionX Reliability

10/10 is a hard rating for me to give, but I have been impressed with the scalability.
I havnt come across an issue like this since we’ve started using it.
Havnt seen any slowdowns.

Integrating EvolutionX

No real issues
  • Constant contact
  • HubSpot
Pretty simple process, can’t think of any major issues
  • Salesforce (possibly)
Not sure yet.
  • API (e.g. SOAP or REST)
N/A

Relationship with ECI Software Solutions

Sales team was engaging during the initial onboarding
I’ve had experiences where responses to questions were much slower post setup. I had one scenario where we felt outright ignored.
N/A
N/A
N/A

Upgrading EvolutionX

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