Item: EvolutionX
Rating: 8
Author: Verified User

Overall Satisfaction with EvolutionX

Use Cases and Deployment Scope

We use EvolutionX as our back-end website provider for our ecommerce store as previously we struggled to provide our supplier catalogues and keep them constantly up-to-date and with Evolution X's integration of Fusion Data for online catalogue information, this is A+ content rich information that is ideal for SEO and the customer's front end for shopping online for their business supplies. The online catalogue also handles our stock and dynamic pricing, making everything a whole lot less reliant on our in-house developers and freeing them up to produce more income related projects for the company here.

Pros and Cons

Pros

Catalogue merging and integration
Tools for ecommerce, cross-selling, banners, marketing promotions
Customer division by customer labels
Content rich product pages all brought together
Ability to customise your storefront to your brand and how you want it to look to standout

Cons

Producing invoices for orders
Faster processing of Fusion Data updates to catalogues when products are discontinued, put back on sale etc

Return on Investment

With account setup this has saved a lot of time, where typically it may have taken 10 minutes to setup an account, customer can now do this themselves and even make changes, our old site relied entirely on a staff member and this has therefore reduced overhead
With exposure to Fusion Data our categories have grown hugely, particularly Beeswift into workwear where we never sold any workwear but the rare incidental from VOW Wholesale, we've been allowed to grow into other categories more frequently with returning customers and new.

Alternatives Considered

PrestaShop

Evolution X feels better built specifically for our industry and helps to provide relevant supplier catalogues, it also opens us up to dialogue with new suppliers and partnerships to form around this. For instance our ACCO account has grown by x8 since we started adding their catalogue by Fusion Data via EVOX. PrestaShop is all added by spreadsheet and there is no pre-populated catalogue ready to add which means it relies on our in-house capabilities or the supplier to provide feeds to import which not many of them have.

Key Insights

Do you think EvolutionX delivers good value for the price?

Yes

Are you happy with EvolutionX's feature set?

Yes

Did EvolutionX live up to sales and marketing promises?

Yes

Did implementation of EvolutionX go as expected?

Yes

Would you buy EvolutionX again?

Yes

Other Software Used

Act! CRM, PrestaShop

Likelihood to Recommend

For the majority of our customers they shop online, so for us to be able to offer an account walkthrough via Teams, it has been truly powerful stuff for our sales team to hop on a Teams call and run through the account functionality with a customer for functions such as cost control measures, quick lists, saved baskets, recurring orders etc. The customer can really get a thorough understanding of the features available and opt for what they need to best suit their purchasing needs. We utilise this everyday and the feedback on functions has been that they haven't seen this before from any online business supplier they've ordered with before such as Viking, Lyreco etc. It doesn't work as well for customer retention, as the orders are transactional and there are no follow-up emails you can automate as an email template in EvolutionX, this would be valuable to growing business further.

EvolutionX Feature Ratings

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EvolutionX for business supplier