Exactly.com vs. Worldpay from FIS

Good for online businesses to be able to track incoming payments in various currencies. These payments can be in small or large amounts and they can be recurring to easily create invoices for customers

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Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.

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• Simple UI
• Easily understand the stages of the transfer

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• It has broad support for networks and software solution.
• It is fairly easy to implement and configure.
• Has good technical support when you have the proper contact.

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• Mobile app has crashed several times in the past
• Support is not in North America

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• In my experience, Some of the WORST tech support/customer service I've ever experienced
• Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
• Duplicate charges
• Fraud controls are weak and (for gift cards) cost extra for dubious protection
• It took them over a month (and constant badgering) to give us a copy of our contract
• The system crashes quite a bit, leaving our locations without any ability to charge customers
• I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis

As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else

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Easy! Easy! Easy!

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Good support! We haven't had any issues so far that have been terribly bad. Only recommendation is to have support in North America as well.

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Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.

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The service with Exactly has been great, as well as the easy to understand UI. We haven't had many issues with Exactly on our team! The best thing about Exactly is that we can set up recurring payments in various currencies

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ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.

• Save time on transferring and tracking payments
• Accepting various currencies from customers all over the world

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Positive- More clients are enticed to use World Pay when they hear the benefits.
• Negative- Customer service lacks so our clients tend to complain about that.
• Negative- Rates can be a little high depending if client is currently using a local bank.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info