Genesys Cloud AI vs. Weave

Exceed.ai is helpful when a business wants to offer a 24/7 live service without live-staffing during that time, allowing the live staff to only focus on the pre-qualified leads (pre-qualified through Exceed's service). For example, if we can only assist a group of qualified customers who meet specific conditions, allowing Exceed to pre-qualify them may mean that 50% are qualified and 50% are not qualified, allowing our live sales agents to focus on the 50% who have already been qualified.

Incentivized

Weave integrates with Nextech which is a nice tech stack setup for phone, EMR, text messaging, appointment reminders, voicemail, etc. It would also work well for small medical practices that can use it as an all-in-one system and aren't super worried about tracking where patient leads are coming from (Weave is not a CRM or marketing automation platform). For larger, more complex organizations, they may find a greater need for enhanced integrations with a CRM or marketing automation platform which is not a strong suit of Weave

Incentivized

• Their customer team is also extremely helpful and willing to put extra time in order to ensure the platform works for your organization.
• Exceed.ai automatically updates your CRM and marketing automation platform with the latest lead status.
• It can be deployed in Cloud, SaaS, Web-based.

Incentivized

• VOIP Phone System
• Automated Appointment Reminders
• Phone Call Analytics
• Flexible customization options for phone system and appointment reminders
• Inbound customer phone call and text message management
• Auto-reply via text message from missed call
• Phone call recordings for quality control
• Integrated Fax

Incentivized

• Though customisable, it is not the most intuitive and can take a while to setup appropriately for your organisation
• It can be slow to pull in new inputs and it is difficult to integrate into other systems such as CRMs
• A bit pricey compared to other options

Incentivized

• Analytics and Reporting
• Email Communications
• System Reliability

Incentivized

During the initial setup and onboarding, we had a white-glove approach from the Exceed Customer Success team: weekly touchpoints to review and evaluate progress towards our stated objectives. Outside of our regular catch-ups, should any questions or issues arise, Exceed has a chat function that always seems to be staffed. The average response times to questions was 10-20 minutes.

Our biggest issue with Pipedrive was during the implementation process. We quickly found their programming to be not that good, so we decided to switch to Exceed.ai It is an intelligent virtual assistant tool that can help you with your daily activities. Whether it is scheduling meetings, sending emails, or reminders, we are always at your service.

Incentivized

Better phone systems than Comcast. More streamlined and easier to use than Solutionreach with a more focused feature set. Integrates with Nextech. Solutionreach does have the best custom appointment reminders and recall email marketing functionality in the HIPPA-compliant industry, in my experience

Incentivized

• There is a significant benefit to using a service/virtual assistance to answer and qualify customers versus life staffing agents.
• There is another benefit to cost savings by allowing our teams to automatically be scheduled to calendar invites with approved/qualified customers only.

Incentivized

• Flexible control over phone system and call groups and routing
• Integrated, universal phone call and text messaging queue for more efficient inbound message management and FUP
• Ability to customize appointment reminders based on appointment type, with bi-lingual support (Spanish)
• Overall increased connection rates on initial contact attempt with customers and faster follow-up turnaround times

Incentivized