TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ExpenseWire

    Score7 out of 10
    N/AExpenseWire is an online expense management product offered and supported by Paychex since the 2012 acquisition.N/A

    TravelBank

    Score9.8 out of 10
    N/ATravelBank, headquartered in San Francisco, offers their travel management for businesses, featuring booking management, travel policy management, spend tracking and management, and other features.

    $12

    per user/per month

    Pricing
    ExpenseWireTravelBank
    Editions & Modules
    No answers on this topic
    Expenses
    $12
    per user/per month
    Travel
    $15
    per month
    Premium Expenses and Travel
    Custom Pricing
    Offerings
    Pricing Offerings
    ExpenseWireTravelBank
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ExpenseWireTravelBank
    Considered Both Products
    Paychex Inc.
    No answer on this topic
    TravelBank
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    83%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Best Alternatives
    ExpenseWireTravelBank
    Small Businesses
    Brex
    Score9 out of 10
    Airbnb for Work
    Score8.5 out of 10
    Medium-sized Companies
    Expensify
    Score9 out of 10
    Lola.com
    Score8 out of 10
    Enterprises
    Emburse Expense Enterprise (formerly Chrome River)
    Score8.3 out of 10
    Egencia
    Score5.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ExpenseWireTravelBank
    Likelihood to Recommend
    5.0
    (1 ratings)
    7.0
    (14 ratings)
    Support Rating
    -
    (0 ratings)
    7.8
    (6 ratings)
    User Testimonials
    ExpenseWireTravelBank
    Likelihood to Recommend
    Paychex Inc.
    Our organization was able to get a deep discount on the product, so it's suited for small businesses that are very cost conscious that just need basic tools. It's best to evaluate your accounting platform and how the information can flow from ExpenseWire to the financial application, since what we use currently doesn't allow automatic sync, which might be problematic in many cases.
    Incentivized
    Read full review
    TravelBank
    The company-wide implementation of TravelBank greatly increased the efficiency of our expense reimbursement process. It mitigated many pain points such as errors, inconsistencies, and missing information in our manual Excels that were very hard to version control and track through the approval/reimbursement process. Overall, TravelBank has made all of our lives easier!
    Incentivized
    Read full review
    Pros
    Paychex Inc.
    • Ability to directly reimburse employees' bank accounts on the application itself; no need to do a separate wire/ACH payment via the company bank
    • Keeps track of all receipt submissions and you can view them on the application
    • Approval flow meets our needs
    Incentivized
    Read full review
    TravelBank
    • TravelBank encourages employees to book lower cost flights and hotels. Employees receive half the difference between the average cost for the service and the cost the company is paying in the form of vouchers for Amazon/Airbnb etc. For example, if the average cost of a flight from SFO to JFK is $500, and the employee books a $400 flight, the employee gets $50 and the company saves $50.
    Incentivized
    Read full review
    Cons
    Paychex Inc.
    • Increase ability to integrate with different accounting platforms automatically (we use Xero)
    • Enhance the ability to generate more types of reports with different field combinations
    • User interface is not as user friendly compared to other solutions
    Incentivized
    Read full review
    TravelBank
    • It was hard to find a good hotel in my budget.
    • I wish I could get the incentives back in cash.
    • I have trouble using the user interface and wish I could store my common searches easier bcecauseI usually only travel to one place.
    • They need to have a better search tool. Like, if a hotel is unavailable it still needs to come up in the search bar -- not necessarily on the map or home screen, but it would help to see all options if I search because for some reason a ton of hotels that I know have open rooms do not show up.
    Incentivized
    Read full review
    Support Rating
    Paychex Inc.
    No answers on this topic
    TravelBank
    The TravelBank team came in for a Lunch and Learn, which was great! Our account team spent a lot of time walking through all of the features and capabilities of TravelBank, as well as tips and tricks for using the online platform and the app. This was tremendously helpful! Also, whenever we need to contact customer support if we are experiencing and difficulties, they are beyond responsive and very helpful!
    Incentivized
    Read full review
    Alternatives Considered
    Paychex Inc.
    No answers on this topic
    TravelBank
    It is much easier to use than Concur, but typically Concur is mandated to use. We also quickly tried other apps but found that TravelBank was the best. Other apps had issues in trying to recognize the amount if a tip was added and often failed. This is why I like entering in the actual value.
    Incentivized
    Read full review
    Return on Investment
    Paychex Inc.
    • Less time spent inputting/tracking expenses
    • Positive employee feedback (greater satisfaction as compared to Excel)
    Incentivized
    Read full review
    TravelBank
    • I'm not in the finance department, but I'd guess our travel spend per employee has reduced since we started using TravelBank.
    • We now have one travel supplier, with flights and hotels paid from a central account, rather than everyone booking through a variety of channels with their own card. In case of emergency, the company knows which flight you're on, which hotel you're staying at.
    Incentivized
    Read full review
    ScreenShots