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ExtraHop Performance Platform vs. Splunk IT Service Intelligence (ITSI)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ExtraHop Performance Platform

    Score7.2 out of 10
    N/AExtraHop in Seattle, Washington offers an IT operations analytics platform via the ExtraHop Performance Platform, providing a dynamic, real-time view of all transactions in the IT environment, every team from NetOps to SecOps can spot and solve problems fast.

    $5.04

    Per Hour

    Splunk IT Service Intelligence (ITSI)

    Score10 out of 10
    N/ASplunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.N/A
    Pricing
    ExtraHop Performance PlatformSplunk IT Service Intelligence (ITSI)
    Editions & Modules
    X- Small
    $5.04
    Per Hour
    Small
    $12.34
    Per Hour
    Medium
    $18.76
    Per Hour
    No answers on this topic
    Offerings
    Pricing Offerings
    ExtraHop Performance PlatformSplunk IT Service Intelligence (ITSI)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ExtraHop Performance PlatformSplunk IT Service Intelligence (ITSI)
    Considered Both Products
    ExtraHop
    No answer on this topic
    Cisco
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    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    24 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    19 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    24 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    83%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    20 Answers
    Best Alternatives
    ExtraHop Performance PlatformSplunk IT Service Intelligence (ITSI)
    Small Businesses
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    Medium-sized Companies
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    Enterprises
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    DX Spectrum
    Score7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ExtraHop Performance PlatformSplunk IT Service Intelligence (ITSI)
    Likelihood to Recommend
    7.0
    (8 ratings)
    10.0
    (28 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (2 ratings)
    Usability
    7.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    8.9
    (2 ratings)
    User Testimonials
    ExtraHop Performance PlatformSplunk IT Service Intelligence (ITSI)
    Likelihood to Recommend
    ExtraHop
    One very big use is the ability to resolve performance issues. One example used was with the performance of sql issues. ExtraHop [Performance Platform] gave us the packet tracing ability to see the database was being queried incorrectly. A programmer has written a query that would bring the database information local and one the queries instead of allowing the sql server itself to do the work and push out the information.
    Incentivized
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    Cisco
    Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
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    Pros
    ExtraHop
    • It is very good at making it easy to find root cause for app issues.
    • It provides very good stats, graphs, and diagrams of IT utilization.
    Incentivized
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    Cisco
    • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
    • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
    • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
    Incentivized
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    Cons
    ExtraHop
    • Some person like me who want to see Extrahop can integrate better with other network analysis tools like Wireshark or TCPdump. The desired functionality I've been looking for is to program a kind of specific criteria to trigger the probe starts to run Wireshark or TCPdump to save the trace of a specific problematic session. Sometimes I want to see the evidence in a packet trace layer rather than just have the warning or error only presented in the dashboard.
    Incentivized
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    Cisco
    • ITSI really needs a robust splunk log ingestion infrastructure at its core
    • ITSI requires a great engineering team to build out the automated discovery and topology
    • Unless you use an API to build the topology, the view can quickly become static
    Incentivized
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    Likelihood to Renew
    ExtraHop
    No answers on this topic
    Cisco
    We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
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    Usability
    ExtraHop
    ExtraHop fits perfectly into the nist security framework to ensure the network is monitored and protected from anomalous behaviors.
    Incentivized
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    Cisco
    Splunk IT Service Intelligence (ITSI) is a platform with extended functionality and provides various functionalities which can be utilized to improve the efficiency and accuracy in analyzing the data and detecting the attacks.
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    Support Rating
    ExtraHop
    Documentation could be a lot better. Tech support is outstanding.
    Incentivized
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    Cisco
    During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
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    Alternatives Considered
    ExtraHop
    We use ExtraHop specifically to monitor network traffic. It does many other things very well also, but it is the best network traffic analysis tool that we currently have in house. The fact that it is agentless also makes it more reliable and not dependent on agents running on devices throughout our enterprise.
    Incentivized
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    Cisco
    Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
    Incentivized
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    Return on Investment
    ExtraHop
    • Accelerated root cause analysis
    • Cut out time passing the hot potato, focused time on resolution
    • It's a good tool for change management, helping to transform a reactive culture to one that is more proactive
    • Enables early warning and visibility, prompts action before a system goes down
    Incentivized
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    Cisco
    • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
    • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
    • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
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