FACTS Student Information System vs. Salesforce Education Cloud

We base our entire student data on the Student ID that is produced in FACTS. We create user accounts for technology and online textbooks as well as their lunch account, all based on the Student ID. We also can run many different reports using the SID as the data constant and all the other information variables are available as needed to report.

Incentivized

I would say it's suited for a higher ED or K through 12 use case. If you're tracking anyone who is a learner, I would say it's still applicable for non-degree learning experiences. So even if you don't have a four year degree granting institution, but if you're not doing education, that's probably where I would say it's not really for you. Right. There's other products, other verticals like nonprofit cloud or financial services cloud you'd want to look at.

Incentivized

• Easy to use grade book
• Simple way to store and access health information, behavior reports, and family contact information.
• We use FACTS in the residential aspect of our organization.

Incentivized

• Great use of integrating across all aspects of enrollment.
• Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
• Reporting is fabulous inside of Salesforce.
• All of the Apps in the App Exchange.

Incentivized

• It could use more space for uploading classroom media.
• It could lessen the number of new open windows or frames for various functions that can be done on the same screen.
• It could incorporate more social-media like tools to make it more native for students and parents.

Incentivized

• I think the display of the cloud for students can seem a bit intimidating at first.
• I do not know the depth in which some features could offer more, but organization is the most important in displaying the information for the user.
• Other than the visual aspect I think Salesforce does an amazing job! I'd like to see this used more widely.

Incentivized

It's user-friendly, the customer service is great, and we have a significant amount of time invested in training our faculty and staff to use many aspects of FACTS within their areas of responsibility. I really like the variety of reports I can generate which gives important data to our administration and Board.

Incentivized

It was really so easy to sign up and get going with the whole process

Incentivized

People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.

Incentivized

Switched from Blackbaud to RenWeb now FACTS. We made the change for affordability and because more software components were included. Blackbaud required the purchase of multiple additional modules.

Incentivized

I have not used similar products and I am new to this role. Salesforce has been very easy to learn and I appreciate the support and ability to access the platform when I need to. I was able to easily learn the program and become skilled in what I needed to do. It also made the transition to digital forms quite easy

Incentivized

• Has paid for itself many time over with the abilities it provides.
• Can be managed by as few or as many as needed so per employee cost is great.
• Reporting is great for almost any topic needed all the way to How many took the ACT in spring.

Incentivized

• Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
• Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
• Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.

Incentivized