fileee vs. IT Glue

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
fileee
Score 0.0 out of 10
N/A
fileee is a document management system, from the company of the same name in Münster, presented as a digital vault for important documents and a platform for paperless communication with relevant companies, authorities and other third parties. The AI-based assistant, the fileee app, saves time through exchange and communication around documents.
$9.99
per month
IT Glue
Score 8.8 out of 10
N/A
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.
$29
per month per user (5 user minimum)
Pricing
fileeeIT Glue
Editions & Modules
Premium Business
€9,99
per month 200 documents / month
Professional
€49,99
per month 2,000 documents / month
Enterprise
€199,99
per month 10,000 documents / month
Basic
$29.00
per month per user (5 user minimum)
Select
$34.00
per month per user (5 user minimum)
Enterprise
$39.00
per month per user
Offerings
Pricing Offerings
fileeeIT Glue
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$545 one-time fee
Additional Details20% discount for annual pricing.
More Pricing Information
Community Pulse
fileeeIT Glue
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User Ratings
fileeeIT Glue
Likelihood to Recommend
-
(0 ratings)
8.0
(27 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
9.5
(9 ratings)
Performance
-
(0 ratings)
8.9
(6 ratings)
Support Rating
-
(0 ratings)
8.0
(7 ratings)
Ease of integration
-
(0 ratings)
7.5
(6 ratings)
User Testimonials
fileeeIT Glue
Likelihood to Recommend
fileee
No answers on this topic
Kaseya
It is best suited for an MSP but it is also best not suited for an MSP. It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently. At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.
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Pros
fileee
No answers on this topic
Kaseya
  • The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store.
  • There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page.
  • The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user.
  • You can create and group custom documents together.
  • IT Glue can be integrated with a number of platforms such as Autotask.
  • IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
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Cons
fileee
No answers on this topic
Kaseya
  • Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image.
  • They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs.
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Likelihood to Renew
fileee
No answers on this topic
Kaseya
Overall IT Glue meets every need that we need it to. IT is easy to use and convenient and we have not had very many issues with it since the inception. I would easily recommend it to anyone who needs this software.
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Usability
fileee
No answers on this topic
Kaseya
The interface is excellent and very easy to use. As long as the text you input into the system can be easily read, you will have no problem finding it with all the different categories offered. Sometimes, the slider on the right can blend in with dark backgrounds, making it hard to see.
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Performance
fileee
No answers on this topic
Kaseya
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
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Support Rating
fileee
No answers on this topic
Kaseya
No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)
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Alternatives Considered
fileee
No answers on this topic
Kaseya
We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
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Return on Investment
fileee
No answers on this topic
Kaseya
  • We regret the purchase and have received little, if any, ROI.
  • [In my expereience], the main feature we hoped to get ROI from (MyGlue) was so terrible we were embarrassed to roll it out to our clients.
  • Because [I feel] it is slow and clunky, staff find quicker ways to access needed data so this is not used as much as we would have liked.
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ScreenShots

IT Glue Screenshots

Screenshot of PasswordsScreenshot of WorkflowsScreenshot of Workflows - choose triggerScreenshot of ApplicationsScreenshot of NetworksScreenshot of Activity logs